Service Desk Specialist - Irving
1 day ago
Job description
Company Details
Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people.
We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries.
Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.
Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.
The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes. The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.
Essential Duties/Responsibilities
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.
Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.Create and update work instructions, processes, guidelines & knowledge base articles.
Support, coach and train end users as well as IT colleagues.
Install and deliver IT hardware, repair equipment and maintain inventory of spares.
Linking pin to specialists at 2nd level support.
All other duties as assigned by management.
2+ years' experience supporting IT users, including desktop and laptop systems (Windows 11,Office 365, network setup of workstations), software applications and other network related service
Minimum Qualifications
High school diploma or equivalent required.
Two-year degree in Computer Science OR equivalent work experience required.
3+ years' experience administering various IT systems, including desktop and laptop systems (Windows 7; Windows XP, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related service
Two-year Service Desk experience
Preferred Qualifications
Bachelor's Degree in related field preferred.
CompuTIA A+ certification.
Work well with others in a virtual team environment.
Highly organized; superior time management skills.
Exceptional communication skills both written and oral; good customer service skills.
Self-motivated; self-starter.
Able to think within well-defined somewhat diversified procedures with many precedents covering most situations and/or readily available assistance.
Situations require solution by the discriminating choice between known alternative or require the identification of issues, the application of judgement and the selections of solutions within the area of expertise and acquired knowledge.
Experienced working with standardized practices and procedures, general work instructions and supervision of progress and results
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local lawKnow Your Rights:
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Working Conditions and Physical Demands
The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the main duties of this job.
None
Occasionally = up to 20%
Frequently = 21% to 50%
Constantly = at least 51%
Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold
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Exposed to bio hazardous conditions
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Exposed to toxic or caustic chemicals which mandate attention to safety considerations
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Exposed to Electrical hazards; risk of electrical shock
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Handles or works with potentially dangerous equipment
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Travels to offsite locations
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Other (please Describe)
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Physical Demands
None
Occasionally = up to 20%
Frequently = 21% to 50%
Constantly = at least 51%
Sit:
Must be able to remain in a stationary position.
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Walk:
Must be able to move about inside/outside office or work location.
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Use hands to finger, handle or feel: Operates a computer and other office machinery.
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Stoop, kneel, crouch, or crawl:
Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet.
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Climb or balance:
Must be able to ascend/descend on a ladder.
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Talk, hear, taste, smell:
Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions.
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Weight and Force Demands
None
Occasionally = up to 20%
Frequently = 21% to 50%
Constantly = at least 51%
Up to 10 pounds
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Up to 25 pounds
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Up to 50 pounds
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Up to 100 pounds
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More than 100 pounds
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Vision Demands
Required
No special vision requirements
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Close vision (clear vision at 20 inches or less)
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Distance vision (Clear vision at 20 feet or more)
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Color vision (ability to identify and distinguish colors)
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Peripheral vision
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Depth perception
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Ability to adjust focus
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Job Posted by ApplicantPro
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