Community Manager - Madera, CA, United States - Cambridge Management, Inc.

Description

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 114 communities and more than 9,000 apartment homes.

Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities that range in size from 6 to 344 units.

We currently manage communities in California, Florida, Hawaii, North Carolina, Tennessee, Washington State, and Virginia.
Cambridge Management, Inc.

offers the following Compensation and Benefits package for full time employees:

This position is eligible for a $500 signing bonus that will be paid out as $250 after 3 months of employment and $250 after 6 months of employment with the company** 8 paid holidays
2 paid floating holidays.
Medical, Dental, Vision, Life Insurance, Long Term Disability, AD&D & EAP

Under the direct supervision of the Regional Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management of the multi-family community including, but not limited to coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, ensuring LIHTC and or HUD compliance, providing a quality living environment for residents, and establishing a positive working environment for community team members.

The Community Manager's duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Oversee all financial performance of the property and work towards achieving budgeted NOI.

Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.

Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.

Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared.

Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.

Recruit and select team members by understanding and adhering to CMI's selection process policies, procedures, and core values.
Financial

Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.

Review and analyze income, expenses, traffic, lease expirations, market rents, delinquency, financial statements, and make recommendations as needed.

Ensure that all contracted services and materials are accounted for and that the work has been performed properly and satisfactorily prior to the release of payment.

Process delinquent residents according to policy, collect late fees, and file evictions on units at the appropriate deadline.
Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
Complete a daily inspection of the property and market-ready units.

Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.

Supervise safety and risk management functions, including coordinating monthly safety meetings.
Review resident retention programs, to continue to meet resident needs and improve retention.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Train, coach, and mentor team members, working with the training department as well as providing on-going feedback.
Competency is based on education, training, skills and experience. Superior management and professional leadership skills; capable of managing a team.
Knowledge and experience managing a multi-family operation, which includes financial reporting, sales, marketing, maintenance, and resident relations.
Strong understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
Superior customer service skills including the ability to manage difficult customers and/or situations.
ability to manage conflicting priorities and to adjust priorities daily.
Ability to work a flexible schedule to include weekends, evenings, and holidays.


Computer Skills:
Working knowledge of Office 365.
Must have excellent computer skills and have industry software experience. RealPage's OneSite competency will be required following specific CMI training.
Must be willing and able to utilize tablet/mobile devices and software efficiently.

Position includes communication mastery in the form of electronic mail, writing letters, memos, documents, and any other correspondence in written form including reports.

This position must also be proficient in face-to-face, telephone, and other median of conversation styles for prolonged periods, up to 6 hours per workday.

This position also requires contact with external customers and others (face-to-face, telephone, or otherwise).
Requires working outdoors, exposed to all weather conditions. High School Diploma or equivalent, Bachelor's degree or CPM highly preferred
Experience in managing LIHTC and HUD multi-family properties.
Property Management Certification (ARM, CAM, etc.) 3+ year's property management experience.

Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property specific guidelines and occupancy standards.

Must be able to travel to and from a bank and other off-site locations as a requirement of this position.

A valid driver's license is required if perming these tasks or driving a golf cart.
Must be able to complete all required training within thirty (30) days of hire date.
Further, this document does not create an employment contract implied or otherwise, other than an "at will" relationship.