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Hilton Head Island

    Client Services Rep Needed - Hilton Head Island, SC, United States - Signature Flight Support Corporation

    Signature Flight Support Corporation
    Signature Flight Support Corporation Hilton Head Island, SC, United States

    2 weeks ago

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    Description
    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

    Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.

    Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.

    CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures.

    Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.

    Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.

    Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.

    Replenish complementary beverages/supplies, as outlined in the facility appearance standard.

    Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.

    Assist pilots with access to airport and weather information, portals and computers.

    Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.

    Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.

    Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.

    Create accurate records pertaining to time worked and activities and services performed.

    Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

    The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

    While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp.

    The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
    Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.

    Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.

    Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.

    Operate a multi-line telephone and use the company-approved greeting.
    Drive cars, vans or other shuttles in some locations, where applicable.

    Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.

    Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.

    Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.

    Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.

    Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.

    Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.

    Ability to successfully and timely complete Signature's training programs Ability to use a computer and email, including passing computer-based training modules.

    Strong verbal and written English communication skills.
    Ability to work flexible schedules and in various weather conditions.
    Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field

    From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

    Medical/prescription drug, dental, and vision Insurance
    ~ Health Savings Account
    ~ Flexible Spending Accounts
    ~ Disability Insurance
    ~Critical Illness, Hospital Indemnity and Accident Insurance
    ~ Identity Theft and Legal Services
    ~ Tuition reimbursement
    ~ Training and Development
    ~ Employee Assistance Program (EAP) & Perks
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