Customer Service Representative - Framingham, United States - The Fountain Group

Description

Job Description:

• $25.00/HR based on experience
• 3-month contract initially (potential to extend based on performance/budget)– (Hybrid after 1-2 weeks- 3 days per week onsite and 2 remote).

Responsible for:

• Invoice and settlement processing is large portion of this role, so we are seeking some experience with Coupa / ePAS
• Process invoices and settlements utilizing Coupa ePAS
• Work through backlog of invoices
• Upload into ePAS (Coupa) system for processing
• Follow up as needed regarding missing information, approvals, etc.
• Review emails sent to shared risk inboxes for general liability and workers' compensation claims
• Follow up on claims or gather incomplete information
• Upload into risk management system
• Escalate to appropriate team member as needed
• Assist internal team with day-day administrative duties such as processing mail
• Other administrative duties if needed

Required Qualifications:

• Minimum HS Diploma/GED required, Some college preferred.
• 1+ years of experience with invoices, backlogs, PO's but more administrative than finance.
• more administrative- email follow-up, tracking info, backlog processing, following up with partners external & internal
• Experience with ePAS and Coupa is desired.
• Prior customer service experience
• Ability to organize and prioritize workflows and meet deadlines
• Initiative-taking and once trained, able to work with little direction
• Microsoft Office suite experience
• Effective communication and organizational skills