Medical Receptionist Supervisor - Birmingham, United States - Complete Health

    Complete Health
    Complete Health Birmingham, United States

    4 weeks ago

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    Description
    Job Description

    Job Summary:

    This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary

    Essential Duties and Responsibilities:
    • Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
    • Ensures that employees have the resources, tools, and training needed to perform their duties.
    • Manages the performance of staff, including evaluations, disciplinary action, and terminations.
    • Manages timekeeping system for staff to ensure employees are paid accurately.
    • Maintains schedule for staffing to ensure adequate coverage is available.
    • Performs the role of front desk associate or insurance specialist when staffing needs require.
    • Answers patient questions and responds or resolves patient concerns or frustrations.
    • Conducts pre-employment screenings and interviews when there are position vacancies on team.
    • Maintains cleanliness and professional appearance of the front office area of the clinic.
    • Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.
    • Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
    • Other duties as assigned.
    Requirements

    Education and Experience Requirements:
    • A high school diploma or GED required. Associate or Bachelor's degree a plus.
    • Previous supervisory experience required.
    • Minimum of three (3) years of experience in an administrative support role for a medical practice.
    • Previous experience with EMR desired.
    Knowledge/Skills/Abilities:
    • Excellent customer service skills.
    • Knowledge of medical billing and insurance related to physical therapy.
    • Ability to establish and maintain effective working relationships with patients, staff and physicians.
    • Great telephone etiquette and ability to speak clearly.
    • Excellent written and verbal communication skills.
    • Great attention to detail and organizational skills.
    • Team-oriented work ethic.
    • Ability to work in a fast-paced office setting.