- Resolve payment issues on delinquent customer account
- Analyze and reconcile customer account activity
- Review and resolve customer invoice and payment issues
- Maintain customer accounts to ensure information is up-to-date
- Understand the cash application process and act as a backup as needed
- Understand invoice generation and act as a backup as needed
- Analytical and problem solving
- Detail oriented
- Extensive verbal/written communication
- Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers
- Technical aptitude
- Experience with Excel, Intact, and Salesforce a plus
- At least 1 year of collections experience
- High school diploma
- Bachelor's Degree preferred
Collections Analyst - Salt Lake City, United States - Filevine
Description
About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organizations and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
Responsibilities:
Qualifications:
Education:
Cool Company Benefits:
A dynamic, rapidly growing company, focused on helping organizations thrive
Medical, Dental, & Vision Insurance
Competitive & Fair Pay
Maternity & paternity leave
Short & long-term disability
Ergonomic and height-adjustable workstations for onsite employees
Opportunity to learn from a dedicated leadership team
Weekly Taco Lunches in the summer for onsite employees
Centrally located open office building in Sugar House
Flexible hybrid work schedules depending on the department with some departments offering fully remote positions in the United States (R&D)
Top-of-the-line company swag