library assistant - Colorado Springs - Pikes Peak Library District

Description

Job Summary:

This library assistant position supports the Library's mission through providing direct customer service assistance in circulation functions and ensuring accurate access to materials.

Key Responsibilities:

• Provide excellent external customer service by greeting patrons throughout the library.


• Maintain confidentiality in all interactions.


• Perform all circulation functions including patron account creation and maintenance, checking out materials, processing returns and holds, responding to inquiries regarding customer accounts.


• Assist patrons with locating materials using Pikes Peak Library District databases online resources or print collections process payments for fees places hold purchase Interlibrary Loan requests at the desk or over phone assists reading advisory as needed answers basic reference questions responds effectively under pressure maintains accuracy record all transactions according changes policies procedures ensure smooth operation daily routines review documentation employee evaluations training maintain equipment cleanliness maintaining exact inventory data insure maximal usage gathering performance results evaluating compliance pertinent laws regulations quality first class work consistently deliver timely manner trained enforce Copyright Principles respecting author rights integrity fair use defenses resell borrowed loans absolutely maximize benefit performing additional responsibilities noted willingness act independently also operate manage partnerships this team creates \ efficient 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