- Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate.
- Ensures guest knows location of room, and arranges for associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
- Work with Leader to ensure rooms and services are correctly accounted for within guest statement. Properly accounts for complimentary services provided by the resort, for the guest.
- Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.
- Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.
- Receives special requests from guests, and forwards requests to appropriate associates for decisions and actions. Establish food safety/sanitation standards in compliance with federal and state regulations.
- Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs.
- Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items as requested.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.
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Front Office Agent
2 weeks ago
Trump International Hotel Las Vegas Las Vegas, United StatesEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. ESSENTIAL FUNCTIONS - Completes VIP registration process by inputting and retrieving information fr Office Agent, Agent, Office, ...
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Box Office Ticket Agent
3 days ago
Caesars Entertainment Las Vegas, United States Part timeJob Description · JOB SUMMARY: · A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A tic ...
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Box Office Ticket Agent
1 week ago
Caesars Entertainment Las Vegas, United States Part timeJob Description · JOB SUMMARY: · A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A tic ...
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Box Office Ticket Agent-Part Time
2 weeks ago
Caesars Entertainment Las Vegas, United States Part timeJob Description · JOB SUMMARY: · A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A tic ...
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Box Office Ticket Agent-Part Time
2 days ago
Caesars Entertainment Las Vegas, United States Part timeJob Description · JOB SUMMARY: · A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest's questions and responsible for answering with an upbeat and positive attitude. A tic ...
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Front Desk Agent- Westin Hotel
1 week ago
Highgate Hotels Las Vegas, United StatesThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Hotel, Front Desk, Agent, Off ...
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Guest Service Agent
2 weeks ago
Hilton Hotels & Resorts Las Vegas, United States Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Custome ...
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Guest Service Agent
5 days ago
Highgate Hotels, Inc. Las Vegas, United StatesThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Agent, Guest Service, Hotel ...
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Welcome Group Agent
5 days ago
Westgate Resorts & Spa Las Vegas, United StatesTo provide 6 star customer service to new owners and guests and create a unique and memorable experience by anticipating and fulfilling the new owner's needs. ESSENTIAL DUTIES AND RESPONSIBILITIE - Sinclude the following. Other duties may be assigned Agent, Officer, Hotel, Insura ...
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Customer Service Representative
3 weeks ago
Joann Cuevas - State Farm Agent Las Vegas, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
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Guest Services Agent
5 days ago
The Mob Museum Las Vegas, United StatesAbout the Museum: · The Mob Museum is a nonprofit museum with a mission of advancing the public understanding of organized crime's history and impact on American society. The Museum presents authentic stories about organized crime and law enforcement via interactive exhibits, ori ...
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Office Representative
1 week ago
Shalyani Alberto - State Farm Agent Las Vegas, United StatesBenefits:Dental insurance · Donation matching · Health insurance · Vision insurance · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an e ...
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Account Manager
3 days ago
Chung Insurance Agency Inc. Las Vegas, United StatesAre you interested in establishing your own business someday? If you are, you might want to explore a role at Chung Insurance Agency's office. By joining our agency team, you can gain hands-on insight into the responsibilities of an Insurance Agent. You will have the chance to fo ...
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Agency Business Consultant
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RA Jaramillo Insurance Agency Inc Las Vegas, United StatesJob Description · Job Description · The Agency Business Consultant (ABC) position is designed for dedicated business coaches who can help Farmers agency owners drive growth in their business. Working for a district manager, these professionals typically conduct regular agency c ...
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Night Auditor-Graveyard
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Tuscany Suites and Casino Las Vegas, United StatesLocated just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are ...
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Group Travel Sales Agent
2 weeks ago
Fareportal Las Vegas, United StatesTitle: Group Travel Sales Agent · Location: Las Vegas, NV · Type: Hybrid · Job Description · Who We Are: · Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global cont ...
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Market Director
2 weeks ago
Capstone Partners Financial and Insurance Services, LLC Las Vegas, United StatesThe Market Director will perform a variety of functions supporting executive leadership and financial professionals from onboarding experience to successful launch into the firm. This individual will support executive leadership and producers as they set production goals, increas ...
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Account Manager
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Mikewhitford Las Vegas, United States**Account Manager - State Farm Agent Team Member (Sales experience preferred)** · **Location** · **Las Vegas, NV** · **Type** · **Full Time** · **Share this posting** · **Position Overview** · State Farm Insurance Agent located in Las Vegas, NV is seeking an outgoing, care ...
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Customer Service Representative
1 week ago
Shalyani Alberto - State Farm Agent Las Vegas, United StatesBenefits:401(k) · Dental insurance · Donation matching · Health insurance · Vision insurance · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Shalyani Alberto - State Farm Agent, you will generate the kind of exceptional client expe ...
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Call Center Agent: Hotel Reservations Agent
2 weeks ago
Hotel Resource Las Vegas, United States**Customer Service** · **Call Center Agent: Hotel Reservations Agent (Boyd Gaming Corporate)** · Call Center Agent: Hotel Reservations Agent (Boyd Gaming Corporate) BOYD GAMING Las Vegas NV · **Call Center Agent: Hotel Reservations Agent (Boyd Gaming Corporate)** · **Company: ...
Front Office Agent - Las Vegas, United States - Trump Ruffin Payroll, LLC
1 week ago
Description
Position Purpose:Ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features.
ESSENTIAL FUNCTIONS
EDUCATION
High school graduate or equivalent required. Four year college degree preferred.
EXPERIENCE
One to two years of prior guest service experience are preferred. Prior hospitality experience also preferred. Ability to speak multiple languages is desirable. Must be able to work days, nights, holidays, and weekends.
