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    Technical Lead - Alpharetta, United States - TekJobs

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    TekJobs Alpharetta, United States

    4 weeks ago

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    Description

    Required Skills:

    • Tier2 Support.
    • Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call.
    • Analyst mindset.
    • Debug issue and identify right team to fix it.
    • Problem Solving Steps.
    • Understand Architecture and debug the code (not expected to fix code).
    • Should be able to make config updates.
    • Proactive incident management and health check.
    • Example: need any new alerts / triggers?
    • Development and Release participation.
    • Define non functional requirement.
    • New Operational requirement needs.
    • Release readiness participation.

    Goal of T2:

    • Reduction in MTTR and number of incidents.
    • Should have good understanding of Java and ELK.

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