IT Support SME - Minneapolis

Only for registered members Minneapolis, United States

1 week ago

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Job summary

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.

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Responsibilities

  • Create and publish communication for internal ITSS teams with the relevant information including the date when calls may be received, M&A Helpdesk information, and type of calls and products for which calls may be received
  • Get the base knowledge article published with the M&A IT Helpdesk information
  • Create reports in ITSM tool(ServiceNow), track issues during integrations, carry out knowledge updates as needed
  • Utilize expertise in technical areas pertaining to desktop / laptop,

    authentication
    ,

    internal / external websites,

    network connectivity,

    user productivity tools / applications,

    Office 365 products for users' issue resolution

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