- Paid breaks and a free meal during each shift
- PTO/FTO
- Access to the on-site team member gym
- Health and Wellness benefits after 90 days of service
- On-site Wellness Center and monthly health and wellness initiatives
- Employee Assistance Program
- Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
- Optional 401(k) plan eligibility after 90 days of service
- Sign on bonus for select positions
- Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance.
- In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
- Acts as a mentor to employees in order to provide superior customer service and a quality food product
- Oversees all budgetary aspects of the operation.
- Manages the annual budgets. Submits proposals for capital expense projects and manages cost of approved projects to completion.
- Maintains an efficient program of scheduling to ensure a high standard of food service with the use of minimum man-hours.
- Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of employee skills.
- Instructs assigned personnel regarding safety policies and procedures. Assures that any hazards within the restaurant are eliminated.
- Prepares and presents periodic performance reviews for assigned personnel.
- Recommends changes including hiring, promotion, demotion and termination of assigned team members. Recommends wage and salary adjustments for personnel within Wage and Salary Guidelines.
- Bachelor's degree in Hotel and Restaurant Management, Business Administration or related field preferred.
- Five to ten years of restaurant industry work, including two years in food preparation and service and five years in supervision
- Literate and fluent in English
- Excellent guest service skills
- Must be at least 21 years of age
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills, with emphasis in relationship building
- Good problem solving skills
- Ability to coordinate multiple tasks at once
- Ability to compile, compute, and analyze pertinent data needed for reports
- Ability to negotiate with diverse departments
- Ability to implement strategic vision and plan into day-to-day operations
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
- Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
- Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
- Ability to constantly walk and stand during shift
- Mobility to move quickly and easily throughout the restaurant and kitchen areas
- Ability to hear and use visual inspection
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Restaurant Manager - Stateline, United States - Caesars Entertainment
Description
Job DescriptionLocated along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.
Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.
Professional and leadership development
JOB SUMMARY:
Responsible for the day-to-day operations of Wolf by Vanderpump Restaurant and Bar. This includes but is not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements and all menu, beverage, and retail selections. Oversees all facets of the restaurant's food and beverage operation. Is expected to ensure that the restaurant and bar is focused on outstanding customer service, well trained service team, maximum value, food and beverage staff is timely with well prepared food orders and drinks that the restaurant and bar service realizes food and beverage profitability.
KEY JOB FUNCTIONS:
At Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.
Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
