call center operator - Geneva, United States - Finger Lakes Health

Description

• POSITION SUMMARY:
• Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a couteous and professional manner. Greets customers consistent with Healing Environment standards.
• QUALIFICATIONS:
• EDUCATION:
• Minimum:
• High School Education
• Preferred:
• Business or Office assistant degree
• LICENSE:
• PROFESSIONAL CERTIFICATIONS:
• WORK EXPERIENCE:
• Preferred:
• Experience as a switchboard operator
• SKILLS:
• Minimum:
• Requires a sensitive and reassuring approach to patients.
• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal skills
• Preferred :
• Experience dealing with patients and/or emergency situations
• Salary Range: