- Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
- Assessing user needs and recommending technical solutions and enhancements
- Documenting technical support procedures and maintaining customer records
- Responding promptly to queries and providing information on the technical matters
- Completing thorough installations on the client environment by taking backups of data, upgrading systems as needed and installing new software or hardware solutions
Desktop Support - Atlanta, United States - Aimic Inc
Description
Title: Desktop Inventory Specialist
Duration: 12 Months Contract
Location: 6000 North Terminal Parkway Atlanta, Georgia Onsite)
Job Description:
To obtain a highly skilled Inventory Specialist who is experienced in overseeing and managing the inventory storage space for all IT Equipment. The Inventory Specialist will be responsible for accepting deliveries, verifying the deliveries against the purchase order, asset management using barcodes and Excel spreadsheets, and equipment handover to the IT Managers and Technicians. This includes actively being engaged in the order and delivery process and maintaining the inventory storage space. The Inventory Specialist will also organize the inventory storage space and coordinate disposal of surplus equipment.
Other responsibilities include assisting with the procurement of IT equipment, budget analysis and forecasting, and office management. System research and evaluation as needed
Maintain computer hardware and software systems, assisting with technology evaluation for new programs install, managing updates and providing technical support.
Responsibilities not limited to the following below:
Diagnosing and resolving technical issues with hardware or software systems
Must have experience with Microsoft Excel and Microsoft Word
• Requires the ability to handle multiple activities at the same time. Excellent organizational skills, ability to plan projects and jobs, prioritize work and meet deadlines. Must be a dynamic individual who is client-oriented while keeping the company's interests in mind.
• Must be able to lift 15-20 lbs at a time from a squatting position.
• Normal work hours range from 8:15am to 5pm, five days per week.