Customer Service Rep - Salinas, United States - Pratt Industries

Description

**Customer Service Rep**

CAROUSEL_PARAGRAPH

Salinas, California

Customer Service

Pratt - Robert Mann Packaging ** Share Job**

** Job Description**

Pratt is Americas 5th Largest Corrugated Packaging Company and the worlds largest, privately-held 100% recycled paper and packaging company, with more than 4000 highly-skilled, green-collar employees dedicated to the environment and sustainability.

**Unpack your potential and grow with Pratt Industries - full-time year-round jobs with a growing manufacturing company**

A company that cares, Pratt Industries is looking for new talent to join our family.

full-time, quicker benefits

**Paid Holidays from DAY ONE**

**Insurance benefits and wellness reimbursement program within ONE MONTH of hire**

**1 Month: MONTHLY Gainsharing Bonus & 401(k) with match**

**6 Months: PAID vacation days**

**12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave**

**3 Months: 401(k) with match**

**Remote Work Available**

**Weekly lunch**

**Open Door policy**

SUMMARY

Take and process orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES:

Place orders on timely basis for customer needs and plant production schedule

Process purchase orders

Manage and maintain the inventory levels on all required inventoried items

Update and maintain the required reports to customers on a daily basis

Forward confirmations Order Acknowledgements, ASN, and COAs

Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.

Maintain customer files

Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced

Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator

Record and distribute customer order changes

Coordinate accounting credit forms for approval

Assist sales personnel as needed on customer accounts

Run all appropriate reports for the day and review for correctness

Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.

Communicate with necessary supervision to avoid problems between plant and customer

Develop working relationship with all other plant department employee/managers.

Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.

Additional duties may be assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Five years experience in a manufacturing environment

Candidates are PREFERRED who offer the following:

Experience in the corrugated container industry

Computer literate (MS Excel and MS Word)

LANGUAGE SKILLS

Excellent communication skills.

Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.

Ability to write business reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.