- Investigate claims submitted by customers to determine root cause, identify possible solutions, and ensure matters are handled appropriately to support business by correcting future potential issues.
- Communicate and follow up with Sales Agents during after-sales transactions, both internal and external.
- Coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim.
- Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
- May assist with the development and administration of training workshops as it relates to customer experience.
- Bachelor's degree in a related field or equivalent education and/or experience.
- 2-4 years' relevant experience or equivalent education and/or experience.
- Previous customer service experience required.
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Customer Experience Specialist
1 week ago
Joon Loloi DallasAbout Us: · Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world's top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rug ...
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Customer Experience Specialist
1 day ago
Nickson Dallas Weekdays $50,000 - $75,000 per yearPosition: Customer Experience Specialist | Team: Customer Experience · Workdays: Monday - Friday | Work Hours: 9:00am - 6:00pm · Compensation: $50,000/yr | Annual Bonus | Equity Incentives | 401(k) Match · About Nickson · Nickson is a Texas born venture-backed startup that is tr ...
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Specialist, Recruitment Experience
1 day ago
American Airlines Dallas $80,000 - $120,000 per yearJob Description · Intro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle ...
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Customer Experience Specialist
1 day ago
Net2Source Dallas FlexTime $80,000 - $120,000 per year· Qualifications: · SpecificationsThe successful candidate must be proficient in the use of Medallia, Qualtrics or other VOC & Experience management software. · 2-5 years' experience in customer/market research roles utilizing deep experienced-based knowledge of a wide variety ...
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Trial Experience Specialist
12 hours ago
HighLevel Dallas Full time $60,000 - $120,000 per yearAbout HighLevel: · HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing com ...
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Employee Experience Specialist
2 weeks ago
Only for registered members Dallas Full time $90,000 - $120,000 per yearSemperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good—starting with being a good workplace. Semperis is recognized as one of America's Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to wo ...
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Trial Experience Specialist
1 week ago
Only for registered members Dallas Full time $80,000 - $120,000 per yearYou are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills all ...
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customer experience specialist
2 days ago
Mohawk Industries, Inc. Dallas 60000 - 75000 per yearAt Mohawk Industries, Inc., we are the largest manufacturer of tile and natural stone in the United States. As a Customer Experience Specialist, you will play a key role in facilitating and supporting the Customer Experience function by coordinating with internal partners. · This ...
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customer experience specialist
5 days ago
Dal-Tile Distribution, Inc. DallasCustomer Experience Specialist · Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedicated professionals has made us the success we are today. I ...
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Sales and Client Experience Specialist
2 weeks ago
Only for registered members TX - Dallas () Full time $80,000 - $120,000 per yearAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respecte ...
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Customer Experience Team Specialist
1 day ago
Stellantis Financial Services US Dallas FlexTime $40,000 - $80,000 per year· Position Summary · Essential Duties And ResponsibilitiesReceive and respond to inbound calls and emails from front-line agents who have identified customer complaints. · Assess, prioritize, categorize, resolve, and respond to all complaints from various customer communication ...
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customer experience specialist
2 days ago
Mohawk Builder + Multifamily Dallas 115260 - 149160 per yearJob Summary · Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Key Responsibilities: · Investigate claims submitted by customers to determine root cause, identify possi ...
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Customer Experience Specialist
1 week ago
SquareTrade DallasAbout Us · SquareTrade is a pioneering company that is revolutionizing the $30 billion industry through innovative services and unwavering commitment to customer satisfaction. We partner with prominent retailers and carriers worldwide, consistently win industry awards, receive te ...
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Outbound Customer Experience Specialist
1 week ago
AutoNation DallasJob Title: Outbound Customer Experience Specialist · About AutoNation: · AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make the best decisions ...
- Best Buy Dallas $15,000 - $19,220 per year
Customer Experience Specialist · We are seeking a Customer Experience Specialist to join our team at Best Buy Outlet Dallas. · Deliver exceptional customer service, ensuring customers have an enjoyable shopping experience. · Provide personalized recommendations on products and se ...
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Customer Experience Specialist
1 day ago
Tempo Inc. Irving FlexTime $45,000 - $75,000 per yearCompany Profile · Division: · Summary · Essential Duties And ResponsibilitiesWillingness to show up every day ready to learn and work hard. · Respond to all phone and email inquiries in a timely manner. · Prioritize/escalate emergency situations as needed. · Schedule and dispatc ...
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Experience Specialist
1 day ago
Toyota North America Plano Shift $80,000 - $120,000 per yearExperience Specialist Plano,TX · Title: Experience Specialist · Location: Plano,TX. · Duration: 4 months · Description · Who we are · What We're Looking ForToyota is looking for a passionate and highly-motivated "Experience Specialist" to join the Ask HR Team. · The primary res ...
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Experience Specialist
1 day ago
Toyota North America Plano Shift $50,000 - $80,000 per yearExperience Specialist · Title: Experience Specialist · Location: Plano, TX. · Duration: 4 months · Description · Who we are · What We're Looking For · What You'll Be DoingProvide a customer-first level of service to help anyone part of Team Toyota in North America get their que ...
- Go Luxury Auto Group Llc Dallas $120,000 - $240,000 per year
About the Role: · We are seeking experienced Sales Consultants to join our team. As a Customer Experience Specialist, you will be responsible for following up with customers, setting appointments, delivering a superior customer experience, and closing deals. · Responsibilities: · ...
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Customer Experience Specialist
1 day ago
Cottonwood Residential Texas - Frisco $35,000 - $55,000 per yearDo you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve p ...
customer experience specialist - Dallas - Mohawk Industries Inc

Description
Establish Your Career with Mohawk Industries, Inc.
Job Description
The Customer Experience Specialist plays a pivotal role in facilitating and supporting the Customer Experience function by coordinating with internal partners. This position is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations.
Mohawk Industries, Inc. offers a competitive salary and comprehensive benefits package, career opportunities, and an environment of creativity and growth. We are an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace.
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Customer Experience Specialist
Joon Loloi- Dallas
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Customer Experience Specialist
Weekdays Nickson- Dallas
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Specialist, Recruitment Experience
American Airlines- Dallas
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Customer Experience Specialist
FlexTime Net2Source- Dallas
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Trial Experience Specialist
Full time HighLevel- Dallas
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Employee Experience Specialist
Full time Only for registered members Dallas
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Trial Experience Specialist
Full time Only for registered members Dallas
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customer experience specialist
Mohawk Industries, Inc.- Dallas
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customer experience specialist
Dal-Tile Distribution, Inc.- Dallas
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Sales and Client Experience Specialist
Full time Only for registered members TX - Dallas ()
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Customer Experience Team Specialist
FlexTime Stellantis Financial Services US- Dallas
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customer experience specialist
Mohawk Builder + Multifamily- Dallas
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Customer Experience Specialist
SquareTrade- Dallas
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Outbound Customer Experience Specialist
AutoNation- Dallas
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Outlet Customer Experience Specialist, Advisor
Best Buy- Dallas
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Customer Experience Specialist
FlexTime Tempo Inc.- Irving
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Experience Specialist
Shift Toyota North America- Plano
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Experience Specialist
Shift Toyota North America- Plano
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Customer Experience Specialist Must Have 2 Years of sales Automotive
Go Luxury Auto Group Llc- Dallas
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Customer Experience Specialist
Cottonwood Residential- Texas - Frisco