customer experience specialist - Dallas - Mohawk Industries Inc

    Mohawk Industries Inc
    Mohawk Industries Inc Dallas

    5 days ago

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    Description

    Establish Your Career with Mohawk Industries, Inc.

    Job Description

    The Customer Experience Specialist plays a pivotal role in facilitating and supporting the Customer Experience function by coordinating with internal partners. This position is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations.

    • Investigate claims submitted by customers to determine root cause, identify possible solutions, and ensure matters are handled appropriately to support business by correcting future potential issues.
    • Communicate and follow up with Sales Agents during after-sales transactions, both internal and external.
    • Coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim.
    • Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
    • May assist with the development and administration of training workshops as it relates to customer experience.

    • Bachelor's degree in a related field or equivalent education and/or experience.
    • 2-4 years' relevant experience or equivalent education and/or experience.
    • Previous customer service experience required.

    Mohawk Industries, Inc. offers a competitive salary and comprehensive benefits package, career opportunities, and an environment of creativity and growth. We are an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace.


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