Senior Office Assistant - Houghton, United States - Michigan Technological University

Michigan Technological University Houghton, United States

1 week ago

Description

Provide professional and administrative support to the Office of Admissions.

Provide support for prospective students and their support network, and high school counselors and teachers in regards to the admissions process.

Essential Duties & Responsibilities (other duties may be assigned)

Serve as an integral part of our domestic application processing team by uploading application materials, releasing admissions decisions, and running daily error reports
Answer main admissions phone lines, return voicemails and respond to general Admissions email
Analyze and update data from application to Slate and Banner
Troubleshoot issues as needed when pushing applications through the process
Compile and organize high school and college transcripts for entry into Slate/Banner
Process and distribute delivered mail
Address discrepancies regarding applicant's residency
Maintain high school CEEB codes
Assist with mailing of acceptance packets, deposit packets, and parent guides
Interact with administrative units including academic departments, Financial Aid, Registrars, Payroll Services, and Graduate School
Assist with managing duplicate applications
Troubleshoot prospective student login information
Assist with the supervision of front desk students and assign them projects as needed
Assist with daily campus visits by helping guests register, greeting guests, and answering questions
Assist at large-scale on-campus recruitment events including Open House and Preview Day
Commit to continuously improving and thinking of outside-the-box solutions that would improve our admissions process
Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives
Apply safety-related knowledge, skills, and practices to everyday work
Other duties as assigned

Required Education, Certifications, Licensures (minimum requirements)

High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Required Experience (minimum requirements)

3 years experience in clerical or administrative support
3 years experience using personal computers, basic software packages such as Microsoft Office Suite and Google Suite
3 years experience in a customer service setting

Desirable Education and/or Experience

Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience working with databases or CRM systems such as Banner and Slate
Experience working in high school setting or higher education

Required Knowledge, Skills, and/or Abilities (minimum requirements)

Excellent interpersonal, customer service and oral/written communication skills
Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines
Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner
Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment
Demonstrated knowledge of proper grammar, spelling, and punctuation
Demonstrated ability to pay extreme attention to detail
Demonstrated ability to learn technical CRM software and computer- based applications
Demonstrated ability to effectively adapt to change
Demonstrated ability to work as a member of a team and communicate across cultural boundaries
Ability to use judgment when dealing with confidential information
Demonstrated commitment to contribute to a safe work environment

Desirable Knowledge, Skills, and/or Abilities

Knowledge of Michigan Tech
Demonstrated knowledge of Banner
Demonstrated knowledge of Slate or other admissions CRM
Demonstrated ability to protect data with integrity
Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:

Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training

Background Check:

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment.

Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities

Full-Time Equivalent (FTE) % (1=100%)

100%

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Pay Rate/Salary

Contractual. External candidates will receive the minimum amount ($16.25/hr).

Title of Position Supervisor

Associate Director of Admissions

Posting Type

Internal & External

Dependent on Funding

No

Special Instructions to Applicants (if applicable)

UAW Posting 03/12/ /18/2024

External applications will only be considered after all internal applications.

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