Central Customer Support Specialist - United States
18 hours ago
Job description
When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented – that's Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this Central Customer Support Specialist role you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada.
WHAT YOU GET TO DO:
- Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services.
- Identify customers' needs, clarify information, research issue and provide solutions.
- Guide customers to available digital documentation to resolve customers technical issues.
- Detailed documentation of call conversations in our CRM database.
- Identify and prioritize documentation needs to supplement existing knowledgebase articles.
- Create short screen capture videos and documents for self-help support on our knowledgebase.
- Experience using and supporting Leica Scanning & Reality Capture products
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to set priorities and manage time effectively
- Meet personal/team qualitative and quantitative targets
- Manage frequent inbound and outbound calls in a timely manner
- Knowledge of computer software and office systems
- Dedication to customer satisfaction
- Ability to work with little supervision and track multiple processes
- Solid organizational skills including attention to detail and multi-tasking skills
- Excellent communication and interpersonal skills
- A Bachelor's degree, and/or degree from a vocational or technical school
- Energetic, self-motivated, and able to prioritize workload
- Ability to work in established team environment
- Reality Capture & Scanning experience including construction layout, surveying & AutoCAD
- Previous experience in a customer support role
- Familiarity with CRM systems and practices
At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
Similar jobs
Fives Landis Corp is actively seeking IT Support Specialist to join its team in Hagerstown Maryland. · At Fives we are all driven by a common calling to prove that industry can do it We work together daily to make industry an answer to all of the major technological environmental ...
1 week ago
We're seeking a dynamic, collaborative professional who thrives in a fast-paced, startup-style environment. The ideal candidate is just as comfortable engaging with people as they are analyzing client data to inform strategic decisions. · ...
1 month ago
We're a fast-growing tech startup on a mission to revolutionize · fundraising through the power of AI and machine learning.We're looking for a Support Specialist to deliver exceptional customer experiences while helping build and mature a best-in-class support function, · This r ...
1 month ago
The IT Support Specialist serves as an integral member of the IT team. This position serves as the primary point of contact for remote tier 1 and 2 technical support. · ...
3 weeks ago
Support Specialist · Who is Persevere? · Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technol ...
1 week ago
+The IT Support Specialist is responsible for providing technical support to both remote and onsite users. · This role includes deploying and maintaining hardware and software. · ...
1 month ago
About Us · We're a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Our autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort—turnin ...
18 hours ago
Accelera Solutions is seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support. · The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced enviro ...
1 week ago
+Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). · +Manage and respond to incoming support tickets in Hubspot. · Manage an inbox and correspond promptly and profes ...
1 month ago
The IT Support Specialist is responsible for the maintenance of internal IT systems and end-user devices. The role requires knowledge of Linux system operations and Windows/Mac operating systems. · Maintenance of company's internal IT systems. · Manage and maintain back-end syste ...
1 week ago
Application Deadline: Feb. 28, 2026 · United States · Remote · Hourly salary: $37 · Job Description · The Business Support Specialist analyzes and researches system, account, and loan issues, resolving discrepancies and communicating outcomes to ensure accuracy and compliance. T ...
18 hours ago
The Peer Recovery Support Specialist will provide Recovery Coaching to patients struggling with mental health and substance use disorders. · ...
3 days ago
This position provides life/work balance with a typical work week of 40 hours. The Desktop Support Specialist will provide best-in-class customer service and technical support to faculty and staff across various departments at the University of Texas at Austin. · ...
1 week ago
We are seeking a friendly, reliable, and detail-oriented Remote Customer Support Specialist to assist customers through email, chat, and messaging platforms. · This role is ideal for someone who communicates clearly, solves problems quickly, · and enjoys helping people in a fast- ...
1 week ago
We are seeking a highly organized and detail-oriented CBO Support Specialist to join our team. The ideal candidate will have experience in healthcare administration and strong organizational skills. · Maintaining and updating billing systems. · Conducting audits and preparing rep ...
1 month ago
:Job Summary · HMIS Support Specialists will primarily interact with administrators and IT professionals at partner organizations to ensure their success using the CaseWorthy software platforms. This position will work closely with CaseWorthy teams, HMIS Lead staff, and members o ...
34 minutes ago
The Human Resource Support Specialist will assist with complex and specialized administrative tasks including, managing and overseeing records, and generating reports to support effective and efficient operations of the human resource department. · ...
1 week ago
· Project Support Specialist · USA · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio ...
19 hours ago
The Implementation Support Specialist is responsible for providing technical assistance and implementation support to Parents as Teachers affiliates across the United States. · ...
3 weeks ago
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will handle higher level technical support to customers across multiple channels seamlessly. · High School diploma or equivalent with 2 - 3 years of relevant technical support e ...
3 days ago
· At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents po ...
18 hours ago