Customer Service Representative - Evanston, United States - Dana Incorporated

Description

Department:

Facilities Mgmt EV

Salary/Grade:

399/S3

Job Summary:

Performs software programming, services electronic HVAC controls, maintains and installs computer-based Energy Management System software, and ensures operational integrity of the system including primary devices and flow instrumentation.

Ensures functionality of campus HVAC systems and all ancillary equipment.

Must be available and capable of responding to irregularities during evenings and weekends ensuring 24 hour, 7 day per week coverage.

The role will support the department's mission and values by exhibiting the following:

inclusiveness, respect, initiative, collaboration, innovation, and accountability.

The incumbent will strive to provide excellent service when performing job responsibilities and will practice safe work procedures, and follow safety rules at all times.

Please Note:

Must be a member of Operating Engineers Local 399 or join after a 90-day probationary period.

Physical ability to lift and maneuver objects of 40lbs or less, climb and descend ladders, and work in hot, cold, cramped and confined quarters.

Ability to work safely and at heights on ladders, lifts and scaffolding. Dexterity is necessary for the use of tools and manipulation of materials.

Must be available and capable of responding to irregularities during evenings and weekends ensuring 24-hour, 7 day per week coverage.

May be required to travel between campuses. Will be required to attend professional development events out of town 1-2x per year.

Position is part of a collective bargaining unit. Pay for this position will be $52.56 per hour. Rate is determined by collective bargaining agreement.

Specific Responsibilities

:

• Creates, translates, debugs, and downloads software for the direct digital controllers of the pertinent energy management system.
• Maintains and repairs network for the Energy Management System and environmental alarms reporting to the Central Control System.
• Performs preventive maintenance and accurate calibration of the thousands of analog and digital controls and monitor points in the Energy Management System and at the Central Control Center. Performs system maintenance of HVAC equipment including air balancing, ensuring a safe and energy efficient operation.
• Installs, maintains, and troubleshoots primary flow meters, transmitters, switches, and processors used to monitor the amount of utility commodities including, but not limited to, central chilled water and steam systems.
• Maintains and repairs building related HVAC systems encompassing air-handling equipment, chillers, high and low-pressure steam and hot water systems. Performs minor plumbing and electrical maintenance tasks.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• High School diploma, GED or equivalent combination of educational training and experience from which comparable skills can be acquired.
• Training and/or developmental experience equivalent to full certification in Energy Management Systems, with minimum of five years substantial work experience.
• Knowledge of the tools, instruments, methods and standard trade/safety practices.
• Must be proficient in Siemens controls and the various generations of controllers and must have knowledge of the Desigo front end migration.
• Must be experienced in BACnet with focus on system compatibility and communication from a variety of vendors.
• Knowledge of IT networking skills including Johnson Controls, Phoenix, and ALC system architecture and troubleshooting.
• Successfully uses multiple software programs independently. Software may include Microsoft Office applications such as Word, Excel, Outlook, webmail and Peoplesoft.
• Proficiency with mobile devices including iOS.

• Must be available and capable of responding to irregularities during evenings and weekends ensuring 24 hour, 7 day per week coverage.

Minimum Competencies:

(Skills, knowledge, and abilities.)

• Degree in computer or IT sciences
• Experience with Tridium N4 or willingness to obtain certification

Preferred Qualifications:

• Receptive to feedback, willing to learn, embracing continuous improvement.
• Helpful, respectful, approachable and team oriented. Ability to build strong working relationships and a positive work environment.
• Seeks to build collaboration by encouraging trust, mutual respect and shared purpose.
• Balances listening and talking, speaks and writes clearly and accurately, keeps others informed.
• Integrates health and safety precautions into daily activities.
• Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.

Preferred Competencies:

(Skills, knowledge, and abilities)

• Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team.
• Plans, manages time well and arrives on time.
• Recommends improvements and opportunities to increase efficiency and reduce costs.
• Exceptional customer relationship skills and the ability to establish effective working relationships in a diverse environment.
• Analytical skills including critical thinking, decision making, trouble shooting and problem solving, reading and interpreting technical drawings.
• Achieves a standard of excellence with work processes and outcomes, honoring University and Department policies and all regulatory requirements.

Benefits:

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more Visit us at to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care.

Visit us at to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.

If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources.

Visit us at to learn more

.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness.

More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations.

We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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