- Manage a large inventory of claims ranging from minor to moderate complexity.
- Answer inbound calls, open claims, acquire loss details from all involved parties and:
- Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare, commercial GIG economy and/or personal lines non-standard products.
- Explain policy, coverage, and appropriate course of action.
- Arrange and pay repair, rental, towing, total losses and negotiate storage.
- Document claim files, send correspondence, and communicate with all parties involved.
- Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.
- Paid virtual training starts on June 24th and consists of a combination of classroom and hands on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.
- High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
- 1+ years of auto or commercial adjusting/liability experience required.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
- 3+ years of prior claims adjusting experience preferred.
- Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
- Bilingual a plus.
- Empathy, Adaptability, Time Management, Organization.
- Flexibility to support Pacific Time operating hours of 5:30am to 7:00pm. Ability to support weekend shifts as needed.
- Capability to complete training and perform the job in a remote setting as required.
- Strong computer navigation skills.
- Outstanding interpersonal skills.
- Ability to handle several tasks simultaneously.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
- BELIEVE i n a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
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Commercial/Specialty Senior Auto Claims Adjuster- Remote - New Mexico, United States - 501 CSAA Insurance Services, Inc.
Description
Job Information
We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today's way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.
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Learn more about Mobilitas
We are actively hiring for Commercial and Specialty Auto Claims Adjusters
Role Details:
Our Commercial and Specialty Auto Claims Adjusters' responsibilities include handling non-injury claims for commercial accounts and personal lines non-standard products.
Responsibilities:
Training Schedule:
Required Experience, Education and Skills:
What would make us excited about you?
CSAA IG/Mobilitas Careers
At CSAA IG/Mobilitas, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more
