- Be Accountable -- your job is to ensure all aspects of the hotel's records of the prior day's operations are processed timely and accurate recorded. This data then becomes a tool for management the next day so accuracy is key
- Make a Great Last Impression -- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.
- Make a Great First Impression -- if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.
- Be Helpful -- you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.
- Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.
- Conduct night audit duties accurately and efficiently to ensure the smooth operation of the hotel during overnight hours.
- Review and reconcile daily transactions, including room charges, sales, and revenue reports.
- Handle guest check-ins and check-outs during late-night hours, providing exceptional customer service.
- Utilize reservation software to manage room bookings and guest inquiries effectively.
- Maintain security by monitoring surveillance cameras and ensuring the safety of guests and the property.
- This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred.
- An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary.
- Previous experience working the front desk is preferred. You must be able to handle cash or credit transactions and have front-office software proficiency.
- This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects.
- From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service --if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently are essential.
- This job is the overnight shift hours of 9pm-7am primarily.
- Schedules do vary week from week
-
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Night Auditor - Fairport, United States - Woodcliff Hotel & Spa
Description
Job Description
Job DescriptionOvernight Audit-Front Desk
How can there be a better job than helping the road-weary traveler check into a fresh, clean room -- especially when working the overnight shift? As the Night Auditor, you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning checkout. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important As Night Auditor, you will
$ $20
Responsibilities:When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests.
**As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine**
With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.
