Coach/Ops Mgr Trainee - Hidalgo

Job Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations

• Models exceptional customer service standards to store associates by following demonstrating the One Best Way OBWservice model managing supporting customer service initiatives for example store of the community community outreach programsensuring customer needs complaints issues are successfully resolved developing implementing action plans correct deficienciesproviding process improvement leadership ensure high quality customer experience
• Drives financial performance sales designated store area reviewing evaluating PL Profit Loss statements managingassisting budgeting forecasting controlling expenses in designated business area confirm indexed sales monitoring ensuring effective merchandise seasonal transitions inventory operational processes developing implementingaction plans mitigate shrink ensure sales profit goals achieved for business area
• Provides supervision development opportunities hourly associates hiring mentoring assigning duties settingclear expectations associate recognition consistently promoting belonging mindset workplace recruiting qualified associates meet staffing needs achieve company growth potentialidentification communication goals objectives building accountability measuring progress achieving results identifying addressing improvement opportunities demonstrating adaptability promotingcontinuous learning.

Job description