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    Digital Product Manager - Natick, United States - Softworld, a Kelly Company

    Softworld, a Kelly Company
    Softworld, a Kelly Company Natick, United States

    1 week ago

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    Description

    Job Title: Digital Product Manager

    Job Location: Marlborough, MA, 01752 Hybrid OR St. Paul, MN (2 days/ week onsite)

    Onsite Requirements:

    • Digital product management
    • knowledge of commercial technology systems including SFDC Sales Cloud & Marketing Cloud and systems (or similar platforms) used to manage financials, contract management, and associated business processes.
    • Healthcare experience.

    Job Description:

    • We are hiring a Digital Product Manager to lead our Digital Marketing & Professional Education team within the MedSurg business units.
    • As a thought leader, you will manage day-to-day responsibilities, guide the team, and ensure successful product delivery.
    • Your primary focus will be on developing and enhancing digital marketing capabilities.
    • These capabilities will empower our field sales organization by providing valuable insights and generating leads through our digital channels.
    • Additionally, you will collaborate with multiple software development teams to incorporate innovative features into existing and new applications/platforms.

    Your responsibilities will include:

    • Leverage agile and product model methodologies to execute on product development, management, implementation, and operations for the product team for Salesforce Marketing Cloud and Sales Cloud.
    • Collaborate with Product Owners and other stakeholders to establish a value-driven and outcome-based culture as core inputs to the product roadmap.
    • Act as an intermediary between technology teams, architecture, designers, engineers, and business stakeholders; building confidence with each that their input is represented in the product roadmap and will be delivered on time and as expected.
    • Establish and track measurable objectives for the team.
    • Responsible for leading the delivery activities associated with the product backlog, engineering, testing, documentation, and problem resolution.
    • Manage product team budgets, provide related vendor management, and oversight, and lead required contract and sourcing negotiations.
    • Inform product decisions by balancing user and business stakeholder input; create and execute product roadmaps (outcome-based).
    • Lead team meetings, Scrum ceremonies, and business stakeholder interactions.
    • Solicit input from Architecture, Quality, Regulatory, Legal, Security, Privacy, and other functions to deliver well-architected and compliant software in an agile manner.
    • Serve as the interface between the development team and the business. Represent the Product Owner, Stakeholders, and functions in all team discussions.
    • Manage and communicate product status to stakeholders and senior leadership.
    • Build trust with stakeholders, working through difficult transitions to agile best practices.
    • In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the quality processes and procedures that exist.
    • Maintain and continuously upgrade their knowledge of digital technologies, the external competitive landscape, product interconnectivity and system integrations, and business challenges/objectives; capable of learning rapidly to fill any knowledge gaps.

    Minimum Qualifications:

    • Minimum of a bachelor's degree in marketing, Business, Computer Science, Management Information Systems, or other related discipline.
    • 8+ years of work experience, including 5+ years devoted to digital product management and/or a related field.
    • Experience with and knowledge of commercial technology systems including SFDC Sales Cloud & Marketing Cloud and systems (or similar platforms) used to manage financials, contract management, and associated business processes.
    • Demonstrated experience collaborating in a highly matrixed environment (Operations, Sales, Marketing, Quality, and IT) to implement technology solutions that support our strategic business objectives.
    • Knowledge of agile development practices and the ability to implement methodological changes where appropriate to accommodate business or team objectives.

    Preferred Qualification & Competencies:

    • Salesforce certifications.
    • Proven adaptability, comfortable with change, and with a demonstrated ability to react and respond to a fast-changing environment.
    • Proven experience conceiving and delivering innovative solutions that leverage technology and information (experience in a healthcare domain highly desirable).
    • Executive presence; comfortable presenting and collaborating with senior leaders.
    • Ability to successfully manage and execute multiple concurrent initiatives using established product management tools and processes.
    • Excellent written and verbal interpersonal skills.
    • Understanding of the full breadth of needs for a solution to be brought to market (infrastructure, QA, UA, security, etc.).
    • Able to work on a team in person and in a collaborative virtual setting; self-motivated, self-directed, adaptable.
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