Mortgage CSR Manager - Carrollton
1 week ago

Job summary
Lead a team of Customer Experience Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division Manage daily queue and ensure all staff are adhering to schedules including shifts vacations meetings and training Collaborate closely with other functions to ensure customer pain points are prioritized Lead cross-functional projects and initiatives to implement process improvements and system changes that directly enhance the customer experience Routinely review staff performance of key metrics and work with staff daily to improve performance Demonstrate behaviors which are aligned with the organization's desired culture and values
Job description
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