Member Services Representative Part Time - Loveland, United States - Rocky Mountain Planet Fitness

Rocky Mountain Planet Fitness Loveland, United States

3 weeks ago

Part time

Description

Job Description

Job DescriptionPlanet Fitness (PF) in Loveland is hiring for a part time front desk Membership Services Representative (MSR). Come and Join our Team We are looking for a team member who is flexible in working shifts between the times of 6:00am-10:00pm and weekends.

Who We Are
At Planet Fitness our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming judgement free environment

Reasons to join our PF Team

You get to work in a fun, motivating environment and build relationships with fellow team members and Planet fitness members

As a team member you get a complimentary Black Card Membership (BCM) for yourself AND one complimentary membership for your significant other for the duration of your employment.

Enjoy working in a unique environment where we strive for everyone to be accepted. We are a diverse judgement free zone, where lasting, active lifestyles are built. Our product is a tool, a means to an end, not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about our team and our members. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We need you You belong

You get to take part in various community events and Company outings as a part of our making work fun attitude and to support our local community

Job Summary
As a Member Services Representative (MSR) your main focus will be to build relationships and rapport with fellow team members and Planet Fitness members, prospective members and guests. Along with ensuring a sparkling clean club, providing exceptional customer service and a Judgment Free experience

Daily Duties and Responsibilities of an MSR

Greet members in a friendly and welcoming manner upon check in and when exiting the club
Handle all front desk related activities including:

Answering phones in a friendly manner and assisting callers with a variety of questions
Assisting members in the club with any questions and concerns
Taking prospective members on tours and assessing their memberships needs
Supporting new members on their sign-up journey
Providing proficient knowledge of merchandise sales and completing transactions with ease and accuracy
Facilitating needed updates or addressing concerns pertaining to a members account

Respond to member questions and concerns in a timely and professional manner and elevating issues as needed to the Assistant Manager or Manager
Assist in maintaining the cleanliness and sanitization of the clubs interior/exterior through specific assigned daily cleaning duties
Performing club walkthroughs, while addressing supply needs, cleanliness concerns and safety/policy issues

Qualifications and characteristics that will make you a wonderful match for our Membership Services Representative position:

Exhibit an upbeat and positive attitude
Present a basic computer and Point of Sale proficiency
Have a passion for fitness and health, and a desire to motivate and inspire others
Be punctual, reliable and show respect
An ability and desire to interact in a positive and professional way with members and fellow team members always striving to exceed the members expectations.
Display strong listening skills with the ability to empathize and problem solve
Work cohesively with co-workers in a team environment
Demonstrate understanding in all interactions while using appropriate behavior and language
Willingness to become CPR/AED Certified (training provided by Planet Fitness)
High School diploma/GED equivalent preferred

Physical Demands

Continual standing and walking during shift
Frequent communication throughout shift both in person or on the phone
Occasional climbing, balancing, bending and kneeling during shift
Must be able to occasionally lift up to 75 lbs.

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