- Act as part of a team to provide O&M services to installers, channel partners and third party service providers
- Liaison between Logistics and field teams to manage service inventory including forward stocking locations, internal service warehouses dedicated to rapid response RMA and Consignment in accordance with our SLAs with key accounts.
- Manage customer expectations by scheduling the delivery and returns of our components to the Red truck teams, VIP and Key customers and 3P channel partners.
- Coordinate with other team members including Project Managers, Field Service Technicians, Technical Center teams and Field Service Dispatcher to ensure parts and materials arrive at customer site ahead of scheduled site visit.
- Communicate through effective, concise written reports, regarding progress and resolutions.
- Document all work and parts used within our case management and inventory management system.
- Resolve any issues that result in delays or escalations with VIP customers and service partners
- Validate cases, ensure data accuracy to process and close cases quickly and effectively.
- Ensure documentation is provided for proper shipments and parts replenishment for the field team and other dedicated service providers
- Review cases that have been flagged by logistics (updated part numbers, returned to sender, coms device)
- Minimum High School Diploma or GED. Prefer some college credits.
- Minimum 3+ years of experience in a direct customer service role
- Knowledge of CRM systems and tracking methodology and reporting
- Proficiency in EXCEL and other Microsoft applications
- Ability to interface with many different parties and communicate effectively.
- Technical aptitude with the ability to understand SolarEdge products to help ensure compatibility of parts and case accuracy
- Excellent interpersonal verbal and written communication skills
- Solid and verifiable track record of meeting deadlines a plus
- A hungry go-getter with a strong can-do and hands-on attitude
- An energetic, highly motivated, and driven person who is willing to roll up their sleeves and do whatever is personally necessary to guarantee the success of the company Team Player
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Field Service Coordinator - Milpitas, United States - Solar Edge, LLC
Description
Power the Future with usSolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
The Field Service Coordinator (FSC) will work as part of our proactive team to ensure all our team members and partners have the materials and information needed to complete the project or site visit in a timely and efficient manner. The primary scope of the FSC is to provide administrative support to internal team members, key customers, and service partners. The FSC will resolve data entry issues, confirm shipments, provide instructions and timelines for deliveries and coordinate with logistics to provide rapid response within the scope of our defined projects and SLAs.
Duties and Responsibilities:
At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The pay range for this position in California at the start of employment is expected to be between $28-$32 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.
Even more importantly, please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.
