IT Support Technician - Wilson - Leadec

    Leadec
    Leadec Wilson

    1 hour ago

    Description
    JOB DESCRIPTION

    Position: IT Support Technician

    Location: Wilson, NC

    Job Type: On-site (100%)

    Reports to: Site Manager

    Department: North American Operations Information Technology

    Position Purpose: To provide support for the customer and work with customer IT department to maintain systems and equipment.

    Essential Duties and Responsibilities:

    • Demonstrates the values and business principles of Leadec.

    • Works safely at all times.

    • Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.

    • Foster an environment of continual learning.

    • Drive safety prevention as a personal responsibility.

    • Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.

    • Maintain high ethical standards and an appropriate level of confidentiality.

    • Perform other duties as assigned by the Supervisor.

    • Serving as the first point of contact for IT network support within the organization.

    • Install, test, and label Ethernet / Fiber.

    • Diagnosing and troubleshooting hardware issues.

    • Repairing and replacing damaged components.

    • Ensuring the security of network with proper installation following BICSI standard.

    • Supporting projects to the entire plant.

    • Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).

    • On some occasions, manufacture and modify structures for installing equipment.

    • Process camera installation, build cameras brackets, and assemble cameras for installation.

    • Troubleshooting fiber optic and repair.

    • Install IDF boxes.

    • Run conduit for installation of IDF box, Nema boxes, and network drops.

    • Demolition of old equipment to provide clean installation.

    • TV installation brackets and support.

    • And everything to keep the plant running.

    • Help IT tech with daily trouble calls.

    • Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.

    • All other duties as assigned by Leadec manager.

    Competencies:

    • Managing Tasks

    • Open Communication

    • Self-Management

    Knowledge, Skills, and Abilities:

    • Communication Skills - Ability to communicate with all levels of Leadec and customer employees.

    • Language Ability -- Talking to others to convey information effectively.

    • Customer Service Orientation- Satisfying customers.

    • Adaptability- Willingness to deal with unexpected challenges or circumstances.

    • Problem Solving- Defines complex problems and brings about viable solutions.

    • This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.

    • Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

    • Proficient in computer skills.

    Position Qualifications:

    • IT certification or 2 years' experience required.

    • Must be able to interact with customers and employees at all levels.

    • Work 8-hour shift, Monday-Friday.

    • Work weekends as needed.

    Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job:
    • Required to talk and/or hear in an office & industrial setting (noise level is moderate). Frequently required to stand and walk on concrete surfaces for 4 -12 hours. Occasionally required to reach with hands and arms; lift; climb or balance; kneel, crawl, stoop, or crouch.
    • Vision requirements: close vision, distance vision, peripheral vision, and depth perception and focus adjustment.
    • Work is performed in an office and industrial-manufacturing environment with significant time spent working on a computer or at a desk.
    Job Type: Full-time

    Benefits:
    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    Work Location: In person

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