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- Professionally processes customer orders via multiple communications methods (Telephone, Fax, EDI, Internet, ERP System, etc.). Including, but not limited to Auditing orders, Order Entry, Returned Materials, Billing Adjustments, Special Shipping Requests, invoicing credits and other related items.
- Maintains accurate records of all correspondence received and sent, including formal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
- Coordinates with production to obtain expedited delivery dates and/or reschedule new or existing orders. Advise customer of special handling charges, overtime and/or other charges that may be associated with less than lead-time deliveries or cancellations after an order is confirmed.
- Keeps management informed about large orders and quotes, problems encountered and resolved, situations pending resolution, and customer feedback. Advises other operating departments regarding order changes, expedited delivery dates, past due situations and customer complaints.
- Works to improve customer relations, computer skills, business unit processes, and industry and product knowledge.
- Performs other duties as assigned by manager.
- Associate degree in administration, management, accounting, communication, or engineering required with at least 2 years of customer service experience or Bachelors degree in the same fields required. .
- Minimal safety hazards; general requirements of an office environment.
- Sitting; standing; walking throughout the facility; talking; seeing; hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting to 25 lbs.
- Hybrid work location (home & remote some days per week) is available depending on experience and business need.
Customer Service Representative - Los Angeles, United States - EnPro
Description
Customer Service Representative
Technetics Group
Customer Service Representative
492921
Columbia, South Carolina, United States
Technetics Group
Sales & Marketing
Full-Time/Regular
JOB SUMMARY:Performs specialized and general order processing functions requiring knowledge of company policies and procedures governing customer service, sales, pricing, contracts, product specifications, ordering requirements, returns, credit requests, and applications. This role will act as a liaison between the customer, inside and outside segment business units, and other internal functional departments from sales order entry through delivery of product.
ESSENTIAL FUNCTIONS:
JOB QUALIFICATIONS:
Must be proficient in Microsoft Office applications
Must be able to work in a fast-paced environment and possess proficient multi-tasking skills.
Must be a self-starter, able to make quality decisions, possess a keen sense of urgency and excellent organizational skills.
Must possess a positive professional business demeanor.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Technetics Group.
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