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    patient services representative i - Medina, OH , USA, United States - Midwest Vision Partners

    Midwest Vision Partners
    Midwest Vision Partners Medina, OH , USA, United States

    3 weeks ago

    Default job background
    Description
    Patient Services Representative I

    Department: Clinical Operations

    Employment Type: Full Time

    Location: Medina Office

    Reporting To: Donna Perrin

    Description

    Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

    Schedule:
    Mon Thurs Fri 730-5 Tues, Wed 730-8

    What you will be doing
    • Greet and check in patients in a friendly, courteous, and professional manner.
    • Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
    • Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
    • Prepares paperwork for patient visits.
    • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
    • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
    • Acts as a liaison between patients, guests, back office staff and providers.
    • Reconciles cash against daily charge and cash reports.
    • Schedule and confirm patient appointments as needed.
    • Create, distribute, and file new patient charts/medical records.
    • Perform clerical tasks such as copying, sorting, scanning, and faxing.
    • Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
    • Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
    • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
    • Perform any other duties as assigned
    What you know

    Required
    • High school diploma or GED
    • Strong verbal and written communication skills
    Desire
    • Telephone operator or high call volume experience
    • Entry Level
    • BSM Consulting : New Employee Orientation
    • 1st Health Compliance Training (as required)
    What you will receive
    • Competitive wages
    • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
    • Generous paid time off (PTO) program
    • Seven (7) company paid holidays
    • 401(k) retirement plan with company match
    • An organization focused on People, Passion, Purpose and Progress
    • Inspirational culture
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