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Member Services Associate - Cockeysville, United States - Padonia
2 weeks ago
Description
The Member Services Associate is a multi-faceted position that will be responsible for Member & Guest Check In, Membership & Office Administration, Park Entrance Operations, Food & Beverage Service, and Events.
Responsibilities:
Front Entrance – Member & Guest Check In
Accurately and efficiently check-in members and their guests while exuding and maintaining the highest level of "friendly but firm" customer service;
Safely screen members and guests using the latest COVID protocols;
Maintain knowledge of all Company information, policies, and procedures;
Enforce all PADONIA policies and standards on a daily basis for safety and order;
Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
Maintain positive interaction with all members, guests, and fellow staff; and,
Perform all other duties as assigned by Club leadership.
Front Desk – Membership & Office Administration
Perform administrative duties including answering phone lines and handling customer inquiries;
Create and maintain member accounts via membership database ensuring timely and effective communications;
Evaluate all client concerns and perform any necessary tasks to improve client satisfaction;
Maintain knowledge of all Company information, policies, and procedures;
Enforce all PADONIA policies and standards on a daily basis for safety and order;
Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
Maintain positive interaction with all members, guests, and fellow staff;
Perform all other duties as assigned by Club leadership.
Gatehouse – Park Entrance Operations
Assist with phones and assigned administrative work;
Provide additional office support such as, document management, data entry, word processing, etc.;
As first point of contact, address members and guests in a friendly manner;
Direct traffic and relay pertinent information to the appropriate departments;
Safely screen employees, vendors, and visitors using the latest COVID protocols;
Maintain knowledge of all Company information, policies, and procedures;
Enforce all PADONIA policies and standards on a daily basis for safety and order;
Address all comments and concerns and resolve all member & guest issues in a calm and professional manner;
Maintain positive interaction with all members, guests and fellow staff; and,
Perform all other duties as assigned by Club leadership.
Food & Beverage Service – The Grille & Windy Valley Farms
Greet customers in an enthusiastic and professional manner;
Possess detailed knowledge of menus, recipes, and ingredients;
Accurately take and enter orders into POS system;
Follow recipes to craft ice cream cups, cones, milkshakes, confections, and more;
Handle cash, credit card, and member account transactions;
Maintain knowledge of all Club information, policies, and procedures;
Enforce all PADONIA policies and standards on a daily basis for safety and order;
Keep all surroundings pristine and organized;
Perform all assigned duties including, but not limited to, stocking and cleaning;
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct;
Listen and resolve customer issues and notify a manager if needed; and,
Answer customer questions, guide them, and provide relevant information about PADONIA.
General
Support Events in a variety of roles;
May perform administrative tasks for and assist other departments as needed;
Assist management with member/guest rule enforcement, as needed;
Assist with transporting members and guests via shuttle and directing traffic, as needed;
Follow all safety and health guidelines as outlined by the company; and,
All other duties as assigned or required.
Qualifications:
Must be at least 18 years of age;
High School Diploma or equivalent;
Previous administrative and/or customer service experience; and,
Submit to pre-placement background check with favorable results;
Skills
Eager to learn and understand the organization and services provided;
Computer literacy; working knowledge of all Microsoft applications; and ability to learn various software programs to efficiently carry out day-to-day operations;
Excellent written, verbal, and interpersonal communication skills;
A self-starter with the ability to anticipate issues and proactively problem solve;
Accountable;
Ability to remain focused and diligent, adhering to and enforcing company policies and procedures while ensuring member and guest satisfaction;
Detail oriented;
Team player with commitment to reaching common goals;
Fun-loving, energetic, motivated, and organized;
Efficiently complete tasks, accurately and timely;
Proven experience with multi-tasking and working with multiple people, priorities, and timelines;
Demonstrated flexibility and professionalism (including image) in an environment where change is constant;
Enthusiastic and positive attitude, strong work ethic, demonstrated desire to provide excellent customer service with strong follow through;
Must be willing to take direction from managers and supervisors; and,
Ability to pass background check.
Environmental Conditions and Physical Expectations:
Must stand, walk, bend, crouch, kneel, reach, and climb continuously;
Ascend/descend stairs and ladders;
Lift, move, push, and carry 50lbs frequently;
Work with tools and equipment;
Must be able to work in both indoors and at outdoor venues that include a variety of weather conditions including hot or cold temperatures; and,
Ability to work weekdays, evenings, weekends, and holidays as required.
Certain tasks may be performed that will involve exposure to confidential and sensitive information; Member Services Associates must understand the importance of maintaining the confidentiality of sensitive information;
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