Supervisor - Slots - Kansas City, United States - Bally's Corporation

Description

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Provide operational support to the Slot Manager as necessary.
• Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
• Complete all required daily financial tools and reports.
• Lead by positive example, demonstrating consistent and ethical decision making.
• Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs.
• Oversee the daily operations of the Slots department.
• Delegate authority and assign responsibilities and work schedules to Slots department staff and monitor for timely and proper completion.
• Assist with interviewing, hiring, developing, and evaluating team members.
• Administer disciplinary action as necessary.
• Assist with monitoring Slots department staffing levels to ensure superior guest service and budgetary compliance.
• Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts.
• Ensure technical proficiency of all Slots department team members through guidance and effective training programs.
• Assist the Slot Manager with the development of work schedules and assignments for Slots department staff.
• Ensure all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department.
• Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated.
• Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls.
• Utilize training and existing policies and procedures to make sound business decisions.
• Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
• Stimulate business and develop quality players through personal interaction.
• Ensure all Slots department team members are providing optimum service to all guests.
• Observe and analyze the integrity of play and activity of guests and team members.
• Build rapport and coordinate daily activities with support departments.
• Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
• Improve productivity by recommending improvements, processes, equipment, and systems.
• Possess a thorough working knowledge of all Slots department games and equipment.
• Implement changes related to Title 31 guidelines as necessary.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Produce and deliver reports as needed or required.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City and department management.
• Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty.
• Other duties as assigned or any reasonable request from any member of management.