Administrative Services Specialist - Oxnard
3 weeks ago
Job summary
This employment opportunity is open only to current City of Oxnard employees within the Billing and Licensing Division. The City of Oxnard is currently conducting an internal recruitment to fill three (3) Administrative Services Specialist positions, each offering a unique opportunity to support essential City operations.
Responsibilities
- Assist customers at the front counter, through phone calls, and via email correspondence.
- Perform general clerical duties including data entry, filing, mailing correspondence scheduling meetings handling emails answering phones welcoming customers provide backup coverage for other department support staff on a relief basis handle cashiering point of sale payment processing data entry account maintenance ensure accuracy and compliance with City code handle the more difficult customer relations situations involving upset and dissatisfied customers respond complaints from customers take action resolve complaint create submit work orders Water Division field crews prepare final delinquent notices distribute them Water Division field crew verify account balances closed accounts status report process refund checks transfer balances open accounts when appropriate compile information reports on delinquency accounts backflow process all adjustments Public Works Department Finance Department research respond resolve customer concerns Utility billing statements customer accounts monitor staff responses correspondence telephone calls train lead responsibilities over lower level staff multitask prioritize tasks effectively perform other specialized duties relative area assignment.
Job description
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