Customer Experience Manager - Syracuse

Only for registered members Syracuse, United States

1 month ago

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$94,000 - $138,000 (USD)

Job summary

The Customer Experience Manager - Contact Center Tier 1 is responsible for leading and overseeing the front-line customer support team in addressing customer inquiries. They will also provide advanced guidance to Tier 1 CSRs and foster continuous improvement focused on leveraging technology to drive customer satisfaction and employee development.

Responsibilities

  • Oversee pre-sales and post-sales responsibilities.
  • Maintain close collaboration with departments involved in pre-sales and post-sales processes.
  • Implement and optimize Customer Service technology solutions.

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