Sea Export Agent - Sturtevant - LEMAN

    LEMAN
    LEMAN Sturtevant

    1 week ago

    Description
    Are you ready to take the wheel and make logistics run like clockwork?
    At LEMAN, we believe logistics is a people business. Behind every shipment is a customer counting on us, and we're looking for a Sea Export Freight Forwarding Agent who thrives on coordination, communication, and making things happen across borders.
    Duties & Responsibilities
    • Coordinate the accurate and timely movement of ocean freight from origin to
      destination in alignment with customer service level standards.
    • Ensure legal compliance with all export regulations, including export administration,
      licensing, and government-controlled requirements.
    • Prepare rate quotations and route international traffic for outbound freight.
    • Prepare and manage essential documentation such as BLs, HBLs, SEDs, and cargo
      manifests.
    • Possess working knowledge of LCL (Less than Container Load) and FCL (Full Container
      Load) processes.
    • Maintain daily communication with customers, agents, and internal colleagues to ensure
      service excellence.
    • Ensure all customer contact information is accurately recorded in the CRM system.
    • Keep customer profile instructions updated and current.
    • Work with ocean carriers and other vendors providing services to LEMAN and its
      customers.
    • Maintain and grow business within the assigned customer portfolio.
    • Ensure accurate and timely invoicing for both customers and agents.
    • Verify that LEMAN receives correct and timely billings from vendors and agents.
    • Escalate customer complaints to branch management and the appropriate commercial
      owner.
    • Close files promptly once complete, ensuring profit and loss statements are run and
      working files are properly archived.
    • Perform additional duties and responsibilities as assigned
      • Qualifications
      • 2+ years of experience in freight forwarding or logistics customer service
      • Solid understanding of ocean export operations
      • AES knowledge and experience preferred
      • Experience with CargoWise (a plus)
      • Familiarity with Dangerous goods requirements and/or pharma trade
      • Comfort working with Microsoft Word, Excel, and Outlook
      Behavioral Attributes
      • Adaptable and able to respond effectively to changing circumstances or new information.
      • Exceptional interpersonal, analytical, problem solving, and good communication skills.
      • Ability to work independently, multitask, prioritize workload, and manage time effectively.
      • Flexible, detail-oriented, self-motivated, and proactive.
      If you love ownership, problem-solving, and being the trusted go-to for customers and colleagues alike, this role is for you.
      About us
      LEMAN is a global company with deep roots and a modern, people-centric approach. We believe in empowering our colleagues and creating an environment where everyone feels valued, heard, and inspired to perform at their best.
      Every day, we provide customised logistics and transport solutions that make a difference for companies and people around the world. We're large enough to deliver top-quality global supply chain solutions yet small enough to offer truly personal experience - for both our customers and each other.

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