Inside Performance Manager - Syracuse - IMPEL

IMPEL Syracuse

3 days ago

Description

The Inside Performance Manager plays a key role in supporting customer engagement and retention for smaller accounts. This involves serving as the primary point of contact, addressing inquiries with accuracy and urgency, and providing AI-driven solutions to help clients understand and utilize Impel's AI technologies.

Responsibilities

Serve as the primary point of contact for smaller accounts, ensuring timely and accurate responses to inquiries.
Monitor account performance, identifying trends and growth opportunities to drive business results.
Support Customer Success initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals.
Prioritize expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.
Effectively communicate complex AI concepts and their benefits to clients in clear, accessible language.
Collaborate across departments and partner with individuals of varying expertise to drive successful outcomes.
Establish clear, achievable goals and demonstrate strong determination and commitment to delivering results.
Demonstrate exceptional time management skills and ability to handle multiple AI-driven projects simultaneously.
Thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
Maintain a positive, customer-first attitude with a focus on AI-enabled solutions.

Requirements

Bachelor's degree or equivalent experience in a related field (preferred).
1-2 years in an account management or call center support role is preferred.
Proficiency in Google Suite and Microsoft Office Suite.
Ability to learn quickly and adapt in a fast-paced environment.
Strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences.
Basic knowledge of AI applications in customer lifecycle management and the automotive industry.
Experience in customer service or account support, ideally within a tech or automotive setting.
10% travel required.

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