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- Manage high priority provider offices and hospitals for medical record retrieval requests
- Efficiently schedule chart retrieval as well as de-escalate complaints
- Manage special tasks in a project based, call center environment
- Research request updates and answer provider inquiries
- Maintain a high volume of productivity and adhere to quality assurance measures
- High school diploma or equivalent
- 1-2 years of experience in a contact center setting
- 1-2 years of experience in escalations
- Ability to communicate efficiently
- Basic proficiency with Windows applications
- Detail oriented
Escalations Associate - Springdale, United States - The LaSalle Group
Description
LaSalle Network is currently hiring for a remote Escalations Associate with one of our clients, a leading healthcare solutions company. This organization is looking to expand its team as they are seeing rapid growth
Escalations Associate Responsibilities:
Thank you,
Sarah Carpenter
Project Manager
LaSalle Network
#LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.