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    Entry Level Customer Support Associate - Baltimore, United States - hiring

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    hiring Baltimore, United States

    3 weeks ago

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    Description

    We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Support Associates will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

    Entry Level Customer Support Associate Responsibilities:

    • Engage with customers providing personalized assistance and resolving inquiries promptly.
    • Assist customers with product recommendations, order placement, and tracking.
    • Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
    • Provide information and updates on products and services.
    • Maintain accurate customer records and ensure data integrity within the CRM system.
    • Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
    • Continuously stay updated on competitive trends, products, and industry news to better serve customers.
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