Second Shift Call Center Supervisor - Indianapolis - Parker Technology

    Parker Technology
    Parker Technology Indianapolis

    20 hours ago

    Technology / Internet
    Description

    Company Description

    Parker Technology enhances the parking experience by combining human specialists with a cutting-edge workflow platform and responsible voice AI to resolve parking exceptions efficiently. Our platform integrates seamlessly with PARCS and LPR systems, ensuring fast resolutions, improved customer satisfaction, and minimized revenue loss. Trusted by cities, universities, airports, hospitals, and private operators, we enable scalable and high-quality service delivery for any peak events or operational demands. Based on our core belief of amplifying human potential rather than replacing it, we are committed to delivering outstanding customer experiences.

    Role Description

    This is a full-time, hands on, on-site role based in Indianapolis, IN, for a Second Shift Call Center Supervisor. The Second Shift Supervisor will oversee daily operations during the second shift, ensuring team performance and efficient processes. Responsibilities include supervising CSRs, coordinating workflows, addressing operational challenges, helping in the queue during spikes, and upholding service quality standards. The role requires consistent communication with employees and clients while maintaining adherence to company policies and goals to ensure a seamless customer experience.

    Qualifications

    • Strong leadership, team management, and organizational skills
    • Problem-solving abilities and a proactive approach to operational challenges
    • Proficient communication and interpersonal skills to interact effectively with team members and clients
    • Experience in operations or customer service management
    • Competency in using technology and operational platforms, including the ability to learn new systems
    • Ability to work on-site during second shifts and adapt to dynamic environments
    • Previous experience in parking operations or related fields is a plus
    • High school diploma or equivalent required; additional certifications or education in management or operations is desirable

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