Program Clinical Manager - Richmond
2 weeks ago
Job description
Join the EPIC Team
Epic Health Partners, LLC is expanding its Richmond location as part of our ongoing commitment to delivering high-quality, person-centered behavioral health care across Virginia. In Richmond, we provide a range of services, including Mobile Crisis, Community Stabilization, Mental Health Skill-Building (MHSB), Outpatient Therapy, and Psychiatric Services.
We are seeking an experienced Clinical Manager to join our leadership team. This role is ideal for a licensed clinician who thrives in dynamic settings and is passionate about quality care and team development. The Clinical Manager oversees clinical operations within their assigned program(s), supporting high-quality service delivery and regulatory compliance. A hybrid work environment is available after the probationary period.
Key Responsibilities:
- Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program.
- Manage the intake and referral process, ensuring accurate and timely completion of all required documentation.
- Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed.
- Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines.
- Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning.
- Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management.
- Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).
- Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards.
- Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas.
- Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals.
- Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care.
- Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes.
- Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning.
- Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight.
- Build and maintain collaborative relationships with external stakeholders and community partners.
- Lead and actively participate in team and administrative meetings to support communication and operational effectiveness.
- Serve as a subject matter expert for EPIC Health Partners' crisis services, representing the program in internal and external forums.
- Perform other related duties as assigned to support the success and integrity of the program.
- Strong understanding of crisis intervention models and behavioral health emergencies
- Knowledge of Virginia DBHDS, Medicaid, and licensing regulations
- Ability to manage high-stress environments and make swift, clinically-sound decisions
- Skilled in trauma-informed care, de-escalation techniques, and risk assessment
- Leadership and team supervision in a behavioral health setting
- Excellent verbal and written communication
- Familiarity with electronic health records (EHR) and documentation standards
- Ability to coordinate with cross-sector partners (law enforcement, medical, social services)
- Master's Degree in Counseling, Social Work, Psychology, or related field required
- Must hold one of the following (or be eligible):
- Licensed Professional Counselor (LPC)
- Licensed Clinical Social Worker (LCSW)
- Licensed Marriage & Family Therapist (LMFT)
- Resident in Counseling or Supervisee in Social Work under active supervision
- At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health
- Prior leadership or supervisory experience is strongly preferred
- Staff must be currently certified in: CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.
- Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit.
- Staff must also complete a central registry check and have no history of positive findings.
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
- Short-Term Disability
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