Business Analyst, Academic Affairs-Career Readiness - United States

Wayne State University is searching for an experienced Business Analyst, Academic Affairs-Career Readiness at its Detroit campus location. · Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds a ...

Job description

Wayne State University is searching for an experienced Business Analyst, Academic Affairs-Career Readiness at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

POSITION PURPOSE
The
Business Analyst provides comprehensive support to offices within the Division
of Academic Affairs, with a primary focus on career readiness, undergraduate
research, and experiential learning functions. This position may also support
the business and data analytics needs of other offices within the Division of
Academic Affairs as needed. Reporting to the Operational Excellence department
under the Division of Digital Strategy and Operational Excellence (DSOE), this
role also is cross-functionally aligned to and works in close partnership
with the Division of Academic Affairs. The Business Analyst
collaborates closely with teams such as the Office of Partnerships and
Workforce; Computing & Information Technology (C&IT)-Enterprise
Applications; Institutional Research & Data Analytics; DSOE Project
Management Office; and DSOE Change Management Office.

Key
responsibilities include process analysis and improvement, operational and ad
hoc data reporting, and support for technology configuration, administration,
and maintenance of platforms supporting career readiness and related functions
at the University. The position also addresses production support issues,
coordinates system enhancements and upgrades, and manages cross-functional
projects. This role requires robust analytical capabilities and effective
communication skills to engage with both technical and non-technical
stakeholders.

Key responsibilities include process
analysis and improvement, operational and ad hoc data reporting, and support
for technology configuration, administration, and maintenance of platforms
supporting career readiness and related functions at the University. The
position also addresses production support issues, coordinates system
enhancements and upgrades, and manages cross-functional projects. This role
requires robust analytical capabilities and effective communication skills to
engage with both technical and non-technical stakeholders.

Essential Functions
(Essential functions are the primary
duties/major job responsibilities that an employee must be able to perform,
with or without reasonable accommodation. The essential functions are listed in
order of importance.)

Analyze
and evaluate current business processes, workflows, reports, and tools. Make
recommendations for development, improvement, or simplification.

Serve
as the functional subject matter expert and primary system administrator of
career readiness, undergrad research and experiential learning technologies.
Perform configuration tasks to satisfy requests from end users for
enhancements and fixes.

Identify,
gather, and document business requirements from users and stakeholders. Track
and document changes in functional requirements and write detailed procedures
that can be easily understood by users.

Work
with DSOE staff to coordinate the design, testing, and deployment of system
enhancements, process automations, and integrations between career readiness,
undergrad research and experiential learning systems, the enterprise ERP
(Ellucian Banner), and other systems.

Create ad-hoc reports, data queries, standard reports, and
dashboards to support business needs.

Responsible for multiple projects or large complex
projects with cross-functional teams.

Serve as
the primary liaison between the Office of Partnerships and Workforce, DSOE,
and software vendors.

In
partnership with Office of Partnerships and Workforce, develop appropriate
training materials to support end user training.

Other duties as assigned.  

Unique duties:

Qualifications:

MINIMUM QUALIFICATIONS
Education: Bachelor's degree
Bachelor's degree from an accredited college or university in business, information technology or related field required.
Experience   Intermediate (3 to 4 years job-related experience)
1-3 years of experience as an application administrator or business analyst

KNOWLEDGE, SKILLS, AND ABILITIES

Communication: Excellent written, oral, presentation and interpersonal communication skills. Ability to understand various audiences and effectively plan, organize, and present ideas and concepts at all levels of the organization.

Interpersonal Skills: Relates to people in an open, friendly and acceptable manner. Effectively balances the interests and needs of own group with the broader organization. Resolves conflicts and disagreements and builds consensus. Demonstrated ability to work effectively with clients at all levels in the organization.

Analytical Skills: Analyzes the impact of potential actions. Demonstrates the ability to apply analytical and logical thinking to gather and analyze information. Capable of analyzing large volumes of data and summarizing results. Proposes and evaluates alternative solutions to achieve organizational goals. Demonstrated proficiency in basic business practices (e.g. budgeting, scheduling, monitoring work, etc.).

Problem Solving Skills: Identifies and resolves problems in a timely manner. Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies. Leads groups in problem analysis and process improvement initiatives. Ability to deal ambiguity and change.

Leaderships Skills: Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results. Ability to establish clear goals and direction for teams or subordinates. Demonstrated ability to lead others in technical functions typically acquired through several years of experience in a supervisory or project leadership role. Ability to demonstrate leadership relative to the University's mission, vision and values with a particular focus on diversity and inclusion.

TEAMWORK and PEER RELATIONSHIPS: Ability to work through and with others at all organizational levels to ensure work is completed and objectives are met. Ability to be a contributing and constructive member of University committees and task forces. Demonstrates the ability to build a collaborative or team environment within responsible or assigned areas.

Customer Focus: Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems. Establishes customer service standards and objectives.

WORKING CONDITIONS
Normal office environment.

Preferred qualifications:

School/College/Division:

H25 - Computing & Info Technology

Primary department:

H25 Computing & Info Technology

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum: $82,305

Working conditions:

Job openings:

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.