GoVal Software Support Specialist - Des Moines, United States - Novogradac & Company

Description

GoVal Software Support Specialist

Location


St. Louis, MO

Job Code


2710

# of openings


1


Novogradac & Company LLP is a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, and the allied group of Novogradac companies has grown to more than 600 employees and partners with 25 offices throughout the country.
Novogradac & Company LLP is one of the nations top 50 certified public accounting and consulting firms. As one of the fastest growing accounting firms in the nation, the firm offers significant growth opportunities for employees.

A focus on providing excellent service for clients has made a Novogradac & Company a recognized leader in real estate and community development.

Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.

Position Summary
The GoVal Software Support Specialist will be a part of the Government Consulting and Valuation Advisory (GoVal) department.

This position will provide GoVal employees with end-user support for custom-built software platforms created to enhance and automate their workflow.

The responsibilities for this position will include:
building report templates, database administration, user assistance (password reset, trouble logging in, etc.) and responding to user inquiries.

This position reports to a designated Manager on the GoVal team but will work closely with the Data Analytics Group.

• Have a foundation of solid technical skills and be comfortable discussing software development concepts, databases, GUIs, and testing methodologies,

* be able to successfully and efficiently work with people for most of their workday via the firms designated support software platform,
* have experience in real estate, and be familiar with concepts like: revenue, vacancy, operating income, operating expenses,
* have experience with technical or business writing,
* and finally, be enthusiastic about the opportunity to grow and develop this new role

Candidates should live within a commutable distance to a Novogradac office location ( ), but the work will be remote initially and subject to the operational and business needs of the company and applicable federal, state or local laws/regulations.

Position Responsibilities** Set up new user accounts

• Interact with users and troubleshoot issues, escalating where needed
• Provide advice and training to end-users
• Monitor an internal issue queue and/or dedicated email for the purpose of communicating with users
• Foster positive relationships with team members and stakeholders
• Serve as Subject Matter Expert (SME) on a portfolio of software tools to team members
• Maintain system documentation including known issues and feature requests
• Assist with planning and coordinating testing changes and upgrades to the system ensuring it will operate correctly in current and future environments
• Develop and publish a maintenance schedule for designated software platform
• Potential opportunity to work on programming in an administrative language
• Complete other tasks or projects as assigned

Knowledge, Skills and Abilities** Ability to effectively troubleshoot system issues to identify root cause and resolve problems

• Ability to inquire and gather information to understand business needs
• Strong knowledge of Microsoft Office suite programs
• Ability to self-educate on industry best practices
• Solid organizational and follow-through skills, performing work accurately with strong attention to detail
• Ability to meet deadlines and effectively prioritize a fast-paced and varied workload
• Excellent verbal and written communication skills and ability to translate technical information/program designs to non-technical customers and stakeholders
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Excellent customer service skills
• Prior exposure to real estate, finance, valuation, or accounting industries is a plus
• Experience with technologies, such asPython, Django, database administration or related programming languages is a plus
• Experience with workload and project management tools such as GitHub, GitLab, Asana, , Wrike, MS Project, ServiceNow, Ivanti Service Manager, or similar is a plus

Minimum Qualifications** High school diploma and 3 years of related experience in a role as application administrator, technical support, help desk representative, etc. and/or appropriate balance of education and work experience

• Post-secondary education or completed certificate program in a related field may substitute for experience

Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefit package including; medical, dental, vision, paid-time-off, life/disability insurance, commuter flex accounts and a 401(k).

To be considered for this position, interested candidates MUST apply via our company website :
*Novogradac and Company LLP is an equal opportunity employer. Novogradacs culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.

#J-18808-Ljbffr