Epic Systems Analyst - South Bend, United States - The South Bend Clinic

Description

Overview:

Department: Information TechnologyLocation: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617Hours: Full Time; Hours: Monday-Friday 8:00 am-5:00 pmGood enough isnt for us.

The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
The South Bend Clinic works to understand what matters most to you.

We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives.

We invest in helping our team members develop their talents in a way that is rich in personal meaning.

We invite you to join us, fulfill your purpose and make your markHolistic benefits designed to help our team members flourish in all aspects of their lives, including:

Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.$5,250 Tuition Reimbursement per year.40 hours paid volunteer time off.

A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

401(k)

MatchProfit-sharing programResponsibilities:

The Journeys and Adventures that AwaitIT support of Epic modules and other related applicationsResolve training related issues in real-time with end usersProvide multi-faceted support and training optionsComplete requested Epic build for local operational requirementsDifferentiate Epic build needs verses training needsTroubleshoot and understand end user needsEscalate to and partner with Epic analysts for larger build requirements needed for local support Test completed Epic build requests for accuracyParticipate in additional projects as assigned by supervisorWork effectively and efficiently as part of a team on assignments.

Can work independently on some assignments.
Take direction.
Collaborate with customers, Epic analysts, other IT professionals to meet challenges and coordinate resources to achieve quality outcomesEscalate problems and concerns to supervisorsDevelop how-to documentation and workflows for end-users and fellow team membersProvide on-call support


KNOWLEDGE SKILLS AND ABILITIES:
Skill in communicating effectively in both oral and written form for the needs of the audienceAbility to adapt quickly to changes and assist with a variety of issuesAbility to combine pieces of information to form general rules or conclusionsAbility to utilize PC software applications in the creation, analysis and retrieval of dataAbility to complete independent and thorough research on workflows and technical configuration optionsAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to communicate and demonstrate system workflowsAbility to process information and communicate data clearly and succinctly

Qualifications:
The Experiences You BringEDUCATION and / or CERTIFICATION/


LICENSURE:
Bachelors Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience


EXPERIENCE:
Previous experience in an IT development or healthcare operational support role Applications experience in either an application support or implementation role


PHYSICAL AND MENTAL DEMANDS:

Activities involve sitting for prolonged periods of time with extensive work using computer keyboard and monitor and standing/walking for majority of the day.

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