cafe cashier - Baltimore, United States - Mt. Washington Pediatric Hospital

Description

CAFÉ CASHIER JOB SUMMARY Under the supervision of the Director of Food Service, the Cafe Cashier position receives cash from customers as payment for goods or services, maintains retail space, displays prompt and courteous service to customers and is able to communicate effectively with them. ESSENTIAL FUNCTIONS OF POSITION Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Engages customers during sales transactions. Follows daily routine for cash register set-up involving duties such as: Efficient layout of cash drawer, confirm adequate supply of register tapes, point of sale merchandise, general housekeeping of register stand, register and scale. Reconciles cash drawer at the end of the shift or as required. Ensures cash drawer is balanced and that all sales are properly recorded. Records all appropriate meal information for volunteers, students, employees and physicians. Submits all information to the designated person at the end of each shift. Operates cash register by keying the correct items and ensuring the correct tender is collected. Issues cash refunds or credit memorandums to customers for returned merchandise. Adheres to all established systems and training programs to provide a safe working environment. Recognizes and adopts activities appropriate to the specific needs of patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population. Maintains compliance with MWPH's standards of operation. Adheres to MWPH's CARES Behavioral Standards at all times. Maintains all records and reports to ensure compliance, with all local, stated and federal regulations and codes. Assists in care and maintenance of cafeteria work areas, equipment and supplies as directed. Maintains area around cash registers and assists in general cleanliness of retail space, stacks retail items (i.e., chips, sodas, snacks, etc.), brews coffee, sets up/breaks down salad bar and condiment station in dining area. Participates in cafeteria promotional activities as required. Performs all other related duties. POSITION REQUIREMENTS Educational Requirements High School Diploma/Equivalent preferred. Licensure, Certification and Registration Work Orientation and Experience Prior cash handling and cash register experience is preferred. Knowledge, Skills and Abilities Ability to work with mathematical concepts such as probability and statistics. Ability to apply elementary math functions. Ability to work well under time constraints. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Other Requirements Specific to Assigned Area
• Ability to effectively communicate both orally and in writing
• Ability to read and write
• Understand and follow instructions
• Demonstrate safe food handling practices and follow safety procedures in using equipment and chemicals
• Willingness to learn new skills
• Ability to troubleshoot equipment malfunctions
• Ability to provide instructions and train other employees
• Record keeping
• Adhere to ServSafe Policy and Standards and State & Local Safety Codes REPORTING RELATIONSHIPS Supervision Received Director of Food Service/Catering Manager Supervision Exercised None INTERPERSONAL RELATIONSHIPS Directly interfaces daily with patients, visitors, and other healthcare team members TOOLS/EQUIPMENT USED Cash Register Standard institutional tools, utensils and equipment for the food service industry, including but not limited to: Telephone Tea maker Warming cabinets Credit Card Machine Safe Fax Beverage/ice dispenser Warmers Coffee Maker REVEL Scales Copier PHYSICAL ENVIRONMENT/WORKING CONDITIONS Exposure to extreme temperatures and wet surfaces. Ability to stand for long periods of time needed. Some bending, reaching, lifting, carrying, climbing, kneeling, overhead reaching. Use of personal protective equipment as it relates to the food service industry. Stand for prolonged periods of time, bend, stop and lift 25 lbs. This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent. Revised: July 22, 2019

Requirements

JOB SUMMARY

• Under the supervision of the Director of Food Service, the Cafe Cashier position receives cash from customers as payment for goods or services, maintains retail space, displays prompt and courteous service to customers and is able to communicate effectively with them.

ESSENTIAL FUNCTIONS OF POSITION

• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers.
• Engages customers during sales transactions.
• Follows daily routine for cash register set-up involving duties such as: Efficient layout of cash drawer, confirm adequate supply of register tapes, point of sale merchandise, general housekeeping of register stand, register and scale.
• Reconciles cash drawer at the end of the shift or as required.
• Ensures cash drawer is balanced and that all sales are properly recorded.
• Records all appropriate meal information for volunteers, students, employees and physicians.
• Submits all information to the designated person at the end of each shift.
• Operates cash register by keying the correct items and ensuring the correct tender is collected.
• Issues cash refunds or credit memorandums to customers for returned merchandise.
• Adheres to all established systems and training programs to provide a safe working environment.
• Recognizes and adopts activities appropriate to the specific needs of patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population.
• Maintains compliance with MWPH's standards of operation.
• Adheres to MWPH's CARES Behavioral Standards at all times.
• Maintains all records and reports to ensure compliance, with all local, stated and federal regulations and codes.
• Assists in care and maintenance of cafeteria work areas, equipment and supplies as directed.
• Maintains area around cash registers and assists in general cleanliness of retail space, stacks retail items (i.e., chips, sodas, snacks, etc.), brews coffee, sets up/breaks down salad bar and condiment station in dining area.
• Participates in cafeteria promotional activities as required.
• Performs all other related duties.

POSITION REQUIREMENTS

• Educational Requirements
• High School Diploma/Equivalent preferred.
• Licensure, Certification and Registration
• Work Orientation and Experience
• Prior cash handling and cash register experience is preferred.
• Knowledge, Skills and Abilities
• Ability to work with mathematical concepts such as probability and statistics.
• Ability to apply elementary math functions.
• Ability to work well under time constraints.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Other Requirements Specific to Assigned Area

• Ability to effectively communicate both orally and in writing

• Ability to read and write

• Understand and follow instructions

• Demonstrate safe food handling practices and follow safety procedures in using equipment and chemicals

• Willingness to learn new skills

• Ability to troubleshoot equipment malfunctions

• Ability to provide instructions and train other employees

• Record keeping

• Adhere to ServSafe Policy and Standards and State & Local Safety Codes

REPORTING RELATIONSHIPS

• Supervision Received
• Director of Food Service/Catering Manager
• Supervision Exercised
• None

INTERPERSONAL RELATIONSHIPS

• Directly interfaces daily with patients, visitors, and other healthcare team members

TOOLS/EQUIPMENT USED

• Cash Register
• Standard institutional tools, utensils and equipment for the food service industry, including but not limited to:
• Telephone
• Tea maker
• Warming cabinets
• Credit Card Machine
• Safe
• Fax
• Beverage/ice dispenser
• Warmers
• Coffee Maker
• REVEL
• Scales
• Copier

PHYSICAL ENVIRONMENT/WORKING CONDITIONS

• Exposure to extreme temperatures and wet surfaces.
• Ability to stand for long periods of time needed. Some bending, reaching, lifting, carrying, climbing, kneeling, overhead reaching.
• Use of personal protective equipment as it relates to the food service industry.
• Stand for prolonged periods of time, bend, stop and lift 25 lbs.

This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.