- Free daily meal and salad bar
- Free parking
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
- Part time, between 20-30 hours/week.
- Shifts vary between 6:00 am to 10:30 pm.
- Must be available to work weekends and holidays
- Maintains knowledge of current room types, rate structures, and features.
- Takes and processes individual reservations.
- Makes sure the guest feels well served.
- Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Reads the Communication Book ("The Red Book") and makes relevant entries.
- Dispatches daily maintenance calls and work request orders to Engineering.
- Assists members and guests with items such as property amenities, directions, information about the area, etc.
- Updates reservation system when reservations have been booked or canceled.
- Uses voice mail, walkie talkies, and pagers at appropriate times.
- Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
- Balances bank at the end of each shift.
- Informs housekeeping of checkouts and new arrivals.
- Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
- Assist PBX operators during staffing shortages, periods of high volume or as needed.
- Other duties may be assigned.
-
Front Desk Agent
1 week ago
Royal Inn of La Jolla San Diego, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Employee discounts · Health insurance · Paid time off · Benefits/PerksFlexible Scheduling · Career Advancement Opportunities · Competitive Compensation · Job Summary · We are seeking a positive, friend ...
-
Front Desk Agent
1 week ago
JC Resorts, LLC La Jolla, United StatesJC Resorts -- a proven leader in the management and operation of golf and resort properties since 1971. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned bus Front Desk, Agent, Hotel ...
-
Front Desk Agent
1 week ago
Estancia La Jolla Hotel and Spa La Jolla, United StatesJob Type · Full-time · Description · ABOUT US: · From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors ...
-
Front Desk Agent
2 weeks ago
Marriott La Jolla La Jolla, United StatesAbout Us: · Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The ...
-
Front Desk Agent
4 days ago
Inn by the Sea La Jolla La Jolla, United StatesA Hotel Front Desk Agent is responsible for providing all of a hotel's guests with an accommodating experience by coordinating amenities and responding to customer needs. · **Duties and Responsibilities**: · Hotel Front Desk Agents are the first point of contact for guests stayin ...
-
Front Desk Agent
1 month ago
Inn by the Sea La Jolla La Jolla, United States Full timeApplicants may apply in person.A Hotel Front Desk Agent is responsible for providing all of a hotel's guests with an accommodating experience by coordinating amenities and responding to customer needs. · Duties and Responsibilities: · Hotel Front Desk Agents are the first point ...
-
Front Desk Agent
1 week ago
Cormorant Boutique Hotel La Jolla, United States**About us** · Oceanic Enterprises is a large business in La Jolla, CA. We are professional, innovative and our goal is to connect with our guests to provide exceptional customer service.. · Our work environment includes: · - Modern office setting · - Food provided · - Growth opp ...
-
Front Desk Agent
1 week ago
Pilates Plus La Jolla La Jolla, United StatesAre you passionate about fitness and wellness? Thrive in a dynamic, supportive environment? Pilates Plus La Jolla, San Diego's first Lagree Fitness studio, seeks a dedicated individual for a part-time Front Desk Associate. · **Position**:Front Desk Associate (Part-Time) · **Locat ...
-
Front Desk Agent
1 week ago
Palihotel San Diego San Diego, United States Full timeMORE ABOUT US: · Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to ...
-
Front Desk Agent
2 weeks ago
Best Western San Diego Miramar San Diego, United States Full timeBenefits:401(k) matching · Dental insurance · Health insurance · Paid time off · Training & development · Job Summary · The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; proce ...
-
Front Desk Agent
3 weeks ago
Remington Hotels Solana Beach, United States Full timeJob Description · What you will be doing · Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and ...
-
Front Desk Agent
3 weeks ago
Remington Hotels San Diego, United States Part timeJob Description · What you will be doing · Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and ...
-
Front Desk Agent
3 weeks ago
Remington Hotels San Diego, United States Part timeJob Description · What you will be doing · Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and ...
-
Front Desk Agent
3 weeks ago
Remington Hotels San Diego, United States Full timeJob Description · What you will be doing · Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and ...
-
Front Desk Agent Full Time
3 weeks ago
Grande Colonial La Jolla, United States Full timeJob Type · Full-time · Description · This is a full time position with a varied schedule. · Who We Are: · Since 1913, the Grande Colonial has provided an exceptional guest experience and genuine, friendly service. We continue to "Make History Every Day" by building authentic, ...
-
Front Desk Agent
1 day ago
Omni Hotels & Resorts San Diego, United StatesTo oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as d Front Desk, Agent, PBX Operat ...
-
Front Desk Agent
1 day ago
Westgate Hotel San Diego, United StatesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, i Front Desk, Agent, Communicat ...
-
Front Desk Agent
2 weeks ago
Lodging Dynamics Hospitality Group, LLC San Diego, United StatesLocation: Hilton Garden Inn and Homewood Suites San Diego Bayside About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years Lodging Dynamics Hospitality Front Desk, Agent, Hospitality ...
-
Front Desk Agent
2 weeks ago
Davidson Hospitality Group San Diego, United States Part timeProvide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with Front Desk, Agent, Part Time, ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group San Diego, United StatesAre you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes a Front Desk, Agent, Hospitalit ...
Front Desk Agent - La Jolla, United States - LA Jolla Beach & Tennis Club
Description
The La Jolla Beach and Tennis Club is currently seeking highly skilled Front Desk Agent to join our team at our beautiful oceanfront hotelBe a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
SUMMARY
Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Service provided by front desk agents will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Previous hotel/front desk/admin experience required. OPERA experience preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with guests and members under limited supervision.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to walk; sit; and reach with hands and arms.
The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.
WORKING CONDITIONS
ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the noise level in the work environment is usually moderate.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.
INTERACTION
Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.
SCHEDULING
This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.
