Business Support Professional - San Antonio - beBeeClientSupport

Job title: Client Support Analyst

As a Client Support Analyst you’ll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests in San Antonio US. · ...

Description

As a Client Support Expert, you will be working closely with the Client Support team to manage client inquiries and serve as the primary point of contact for client requests. In this role, you will have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build relationships with our growing team.

Key Responsibilities:

• Become proficient in proprietary machine learning technology and understand how it adds value to client workflows
• Provide first-line support for the production customer base, answering cases related to how-to's, troubleshooting, and training
• Collaborate with cross-functional teams to resolve client inquiries and streamline processes
• Respond to client inquiries in a timely, concise, and consistent manner
• Work with the Product team to gather feedback and track the resolution of reported bugs
• Partner with the Data Team to incorporate client feedback into technology and drive positive change in future data collection initiatives