- Assess the current EUC proactive servicing model, tools, workflows, and outcomes
- Assist in designing a future-state predictive, proactive, and preventative servicing operating model
- Define how proactive servicing integrates across remote, localized, and onsite support teams
- Analyze live servicing channels (e.g., walk-up, chat, phone) to identify avoidable demand
- Design proactive and automated interventions to reduce live channel ticket volumes
- Embed automation and self-healing to prevent issues from reaching live support
- Define metrics to measure ticket deflection, demand reduction, and colleague impact
- Map the end-to-end colleague EUC journey, identifying friction, degradation, and recurring pain points
- Identify issues colleagues experience but do not report through traditional support channels
- Combine colleague insights with device health, compliance, and servicing data to surface hidden demand
- Ensure colleague experience informs prioritization of proactive servicing and automation use cases
- Operationalize proactive remediation using Nexthink FLOW and Remote Actions
- Consult on design automation use cases that address both experience degradation and compliance-related issues
- Embed proactive remediation to resolve compliance gaps before they require manual intervention
- Measuring adherence, compliance, and operational effectiveness
- Articulating and tracking value creation from reduced tickets and improved compliance
- Ensure ServiceNow supports proactive servicing and compliance behaviors
- Proven experience implementing EUC or Digital Workplace proactive servicing models
- Demonstrated success reducing live servicing channel demand through automation and proactive remediation
- Strong hands-on experience with Nexthink, specifically FLOW and Remote Actions
- Operational experience deploying and driving adoption of ServiceNow
- Experience improving compliance outcomes through proactive and automated servicing
- Experience delivering transformational change in large, complex organizations
- Consulting background with both strategic and hands-on delivery experience
- Experience with Digital Employee Experience (DEX) platforms and endpoint analytics
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EUC Transformation Consultant - Phoenix - Equiliem
Description
EUC Transformation ConsultantLocation-Phoenix, AZ
Job Description:
We are seeking an experienced EUC Proactive Servicing, Compliance & Colleague Experience Transformation Consultant to help evolve our End User Computing servicing model into a predictive, proactive, and preventative operating model.
The role will focus on automation, experience-led servicing, live servicing channel optimization, and compliance improvement across a large enterprise environment.
A core aspect of this role is understanding the colleague journey, including identifying colleagues who experience friction or degradation but do not raise incidents ("suffering in silence").
The consultant will help ensure proactive servicing reduces avoidable demand on live support channels while improving compliance outcomes.Key Responsibilities
Proactive Servicing Strategy & Operating Model
Provide guidance on ServiceNow operational deployment, including:
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EUC Transformation Consultant
Only for registered members Phoenix
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Data Transformation Consultant
Only for registered members Phoenix
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EUC Transformation Consultant
Only for registered members Phoenix
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EUC Transformation Consultant
Only for registered members Phoenix
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EUC Transformation Consultant
Only for registered members Phoenix
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EUC Transformation Consultant
Only for registered members Phoenix, AZ
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ServiceNow Process Transformation Consultant
Only for registered members Phoenix
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EUC Proactive Servicing Transformation Consultant
Only for registered members Phoenix
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EUC Proactive Servicing Transformation Consultant
Only for registered members Phoenix, AZ
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Digital Transformation Consultant
Only for registered members Tempe
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Wellness Transformation Consultant
Only for registered members Phoenix, AZ
-
Wellness Transformation Consultant
Only for registered members Scottsdale, AZ
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Leadership Development Associate
Only for registered members Phoenix
-
ServiceNow Consultant-Phoenix, AZ
Only for registered members Phoenix
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Business Development Manager Remote
Only for registered members Phoenix
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SAP Hana Developer
Only for registered members Phoenix
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Portfolio Manager – Engineering Excellence
Only for registered members Phoenix
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Engagement Lead Senior Consulting Manager
Only for registered members Phoenix
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Program Director – Technology
Only for registered members Phoenix
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EUC Program Manager at Phoenix, AZ
Only for registered members Phoenix
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Engagement Lead
Only for registered members Phoenix