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Customer Solutions Rep - Rio Rancho, United States - Mentis Systems
Description
Job Description
Job DescriptionJob Title: Customer Solutions Rep
Duration: 12+ MonthsClient Location: Boise, ID 83714 / Rio Rancho NM 87144Client: HP Inc.
Candidates can be in Rio Rancho, NM or Boise, ID.
Will need to be able to come onsite Wednesdays and Thursdays(Boise) or Tuesday and Wednesday(Rio Rancho) after training.
SMB Chat:
Gathers and assesses SMB customers hardware, software and technical needs.
Generates leads to specific departments based on customers' needs and segments.
Identifies related future needs for lead generation, opportunity expansion.
Identifies customer specific parameters and constraints that impact the solution.
Investigates and optimizes a solution's fit to the requirements of the customer.
Identifies probable competition. Solicits inputs from team members as required.
Anticipates some of the potential challenges for the proposed solution.
Assists peers in area of expertise as needed.
Assists SMB customers in placing orders via chat Affiliate Inside Sales:
Proactively sells HP products, services, supplies and solutions
Achieves set quota and goals
Manage a dedicated que to field consistent inbound calls
Sells complex, multi- products/services within multiple specialty HP programs
Nurtures and closes new sales opportunities
Proactively manage and follow-up on leads
Focus on new accounts daily to build and maintain a robust sales pipeline
Actively prospects within accounts to discover or cultivate new sales opportunities
Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business
Applies consultative-selling techniques to identify and advance opportunities High focus on continual growth within designated programs
Multitasking between multiple internal systems while managing the call/sales flow with the customer
Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends
Cultivating strategic business relationships with key decisions makers in the purchasing approval process
