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Network Specialist 1, Full Time, Evenings, Monday - Miami, United States - Jackson Health
Description
Department: Jackson Memorial Hospital - Customer Service Center
Address: 1611 NW 12th Ave., Miami, Florida, 33136
Shift Details: Full Time, Evenings, Monday - Friday 1:30PM - 12AM
Why Jackson:
Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.
Summary
The Network Specialist 1 is responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of the Jackson Health System enterprise computing environment. This role represents a source of accountability for the continual service improvement program. The focal point for reporting incidents and making service requests with an obligation to keep end users informed of service events, actions and opportunities. Provides technical expertise related to Windows computing environment, application software deployment, and policy-based security management.
Responsibilities
Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of complex computing environment including hands on operations of hardware, software and applications for Jackson Health System including all remote sites. Logs and tracks requests for assistance related to JHS supported systems; gathers and logs appropriate demographic data related to each request. Receives and processes all IT requests from all Jackson Health System end-user departments. Provides documentation, inventory and asset management, audits, issue tracking within the work order management system, change management, security and back-ups as outlined by management. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken until final resolution. Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and security of the JHS computing environment. Communicates application problems and issues to key stakeholders, including management, development and engineering teams, and end users. Maintains, customizes and enhances any software used by Customer Services to provide service. Participates in quality improvement activities to insure continuous improvement of services provided. Provides guidance and/or instruction to end-users. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.
Experience
Generally requires 1 to 3 years of related experience.
Education
High school diploma is required.
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.
Credentials
Active license or certification is required as needed, based on the job or specialty.
Working Conditions
Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
