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    Bell / Door Attendant-Part Time - Chicago, United States - Langham Hotels International Limited

    Langham Hotels International Limited
    Langham Hotels International Limited Chicago, United States

    2 weeks ago

    Default job background
    Part time
    Description
    Job Summary .
    Primary Objective of Position:

    Provide a professional and courteous demeanor to all guests and clients.
    Provide accurate information to all inquiries regarding the hotel, city and surrounding area.
    Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

    Responsibilities and Job Duties:

    Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading

    Retrieve guest items from cars, busses, vans and carts.
    Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.
    Navigate bell cart through public areas, guest room corridors and to elevators

    Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.
    Point out room features and directory for reference

    Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities

    Ability to listen and respond to guest inquiries using a positive, clear speaking voice.
    Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions

    Ability to work in and out doors in vast changes in temperature dependent upon weather conditions

    Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping

    Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists

    Communicate guest parking procedures and applicable costs to arriving guests/clients
    Requirement .

    Experience Required:

    High School graduate or equivalent preferred

    2 years of previous customer service experience required

    Valid Driver's Licensed required; provide evidence of insurability


    EOE, Including AA/Disability/Veterans
    Terms of employment . Part time
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