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Richmond

    Bilingual Leasing Consultant - Richmond, United States - AION Management LLC

    AION Management LLC
    AION Management LLC Richmond, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Essential Duties and Responsibilities:

    Sales/Marketing

    • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
    • Perform telephone market surveys and physical shops of competitors
    • Recommend strategies and programs for on-site marketing activity
    • Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
    • Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
    • Recommend programs and strategies to increase qualified traffic and closing ratios.
    • Attend weekly marketing meetings
    • Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

    Administrative

    • Inspect apartments with the new residents at move in and complete all the necessary paperwork
    • Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
    • Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
    • Accurately enter all prospect and resident data into Entrata in a timely manner
    • Keep files, desk, and leasing area organized
    • Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
    • Inspect market ready units and models each morning

    Customer Service

    • Assist in planning and preparation of resident functions.
    • Walk the property for curb appeal and overall property appearance.
    • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
    • Provide excellent customer service and display courteous and professional attitude toward all customers
    • Maintain availability for resident functions, community affiliated events and weekends
    • Perform other duties as required
    • Maintain all leasing office standards

    Requirements:

    • High school diploma or equivalent, college preferred.
    • 1-year customer service or sales experience (or relevant education)
    • In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
    • Strong computer skills including Microsoft Office (Word, Excel)
    • Excellent English communication skills, both verbal and written.
    • Must be able to walk apartments and grounds, including steps and climbing stairs
    • Occasionally requires lifting 20 pounds or less
    • Must be available to work weekends and holidays
    • Valid driver's license
    • Hourly range $

    #Jobsource

    FSLA Status: Non-Exempt

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