Guest Services Supervisor - Scotrun - Great Wolf Resorts

    Great Wolf Resorts
    Great Wolf Resorts Scotrun

    1 week ago

    $38,000 - $55,000 (USD) per year *
    Description

    Pay: $20.50

    At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

    Hiring immediately with full-time, part-time, and flexible scheduling

    Join our Pack:

    • Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

    • Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

    • Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

    • Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

    • Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

    Benefits:

    • Medical, Dental, and Vision insurance
    • Health savings account
    • Telehealth resources
    • Life insurance
    • 401K with employer match
    • Paid vacation time off
    • Paid parental leave
    Essential Duties & Responsibilities
    • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
    • Ensures daily success of check-in standards and operational efficiencies
    • Provides coaching, encouragement, and recognition to pack members regularly
    • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
    • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
    • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
    • Understands and participates in scheduling of staff, execution of labor management and forecasting
    • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
    • Monitors performance of agents, providing real time feedback and coaching
    • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
    • Participates in recruitment and selection of talent for the guest service team
    • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
    • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
    • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
    • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
    • May also assist in supervising bell, valet and night audit and other roles as needed
    Basic Qualifications & Skills
    • High School diploma or equivalent experience
    • Minimum of 1 year prior experience Rooms Division/Front Desk
    • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
    • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
    • Proficient in both written and spoken English
    • Ability to work flexible schedule including nights, weekends, holidays as needed
    Desired Qualifications & Traits
    • Associate's degree or higher in hospitality or related field
    • Experience with Opera or similar system
    • Previous hotel experience, preferably in a large family resort or hotel
    Physical Requirements
    • Ability to lift 30lbs.
    • Ability to stand/sit for long periods of time.
    • Ability to bend, stretch and twist
    Pay Rate: $ /hr

    An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

    Application Instructions:

    Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

    Position Close Date:

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

    This contractor and subcontractor shall abide by the requirements of 41 CFR a), a) and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    * This salary range is an estimation made by beBee
  • Work in company

    Guest Services Supervisor

    Great Wolf Lodge

    Guest Services Supervisor · A leader in creating unforgettable experiences for our guests at Great Wolf Lodge. · We are seeking a motivated and charismatic Guest Services Supervisor to join our pack! This key leadership role is responsible for the success of daily front desk and ...

    Scotrun $38,000 - $55,000 (USD) per year Full time

    1 day ago

  • Work in company

    Field Service Supervisor

    Clean Harbors

    · Hepaco a Clean Harbors company is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and en ...

    Woodland $65,000 - $100,000 (USD) per year Full time

    7 hours ago

  • Work in company

    Service Supervisor

    Only for registered members

    As a Service Supervisor you will be responsible for performing service department billing function and working closely with service department personnel and customers as a support person. · ...

    Rockford $50,000 - $60,000 (USD) Full time

    1 month ago

  • Work in company

    Field Service Supervisor

    Only for registered members

    Hepaco seeks Field Service Supervisor to plan and coordinate daily operations of the service line crew in Rockford IL. · ...

    Rockford Township Full time

    1 month ago

  • Work in company

    Field Service Supervisor

    Only for registered members

    Hepaco, a Clean Harbors company in Rockford IL is seeking a Field Service Supervisor to plan lead organize and coordinate the daily operations of the service line crew. · ...

    Rockford

    1 month ago

  • Work in company

    Room Service Supervisor

    Only for registered members

    Job Description · Work schedule: · 100% FTE, 1145a-815p, with occasional 6a-230p, every other weekend, rotation holidays., you will work at UW Health Swedish American Hospital 1401 E state St. · Additional components of compensation may include: · Evening, night, and weekend shif ...

    Rockford

    1 week ago

  • Work in company

    Field Service Supervisor

    Clean Harbors

    · Hepaco, a Clean Harbors company, in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at th ...

    Machesney Park $60,000 - $1,000,000 (USD) per year Full time

    7 hours ago

  • Work in company

    Field Service Supervisor

    Clean Harbors

    · Hepaco, a Clean Harbors company, in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at th ...

    Loves Park $30,000 - $60,000 (USD) per year Full time

    7 hours ago

  • Work in company

    Field Service Supervisor

    Clean Harbors

    · Hepaco, a Clean Harbors company, in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficiencies at th ...

    Rockford $30,000 - $300,000 (USD) per year Full time

    7 hours ago

  • Work in company

    Field Service Supervisor

    Only for registered members

    Description · Hepaco, a Clean Harbors company, in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew.  This includes responsibility over proper operation of equipment, driving operational efficie ...

    Rockford, IL, United States $65,000 - $100,000 (USD) per year

    1 week ago

  • Work in company

    Environmental Services Supervisor

    Only for registered members

    The Environmental Services Supervisor will work at the UW Health Swedish American Hospital in Rockford. They will be responsible for supervising staff and ensuring that environmental services are provided to patients. · ...

    Rockford Full time

    1 month ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    This is the first step in launching your career with a family-run company that cares about you, your family and your success. · We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience. · ...

    Beloit

    1 month ago

  • Work in company

    Environmental Services Supervisor

    Only for registered members

    This position is responsible for supervising environmental services staff at UW Health Swedish American Hospital. · High school diploma or equivalent required · 3 years related experience required; 2 years supervisory experience preferred · ...

    Rockford

    1 month ago

  • Work in company

    Room Service Supervisor

    Only for registered members

    Work schedule:  · 100% FTE, 1145a-815p, with occasional 6a-230p, every other weekend, rotation holidays., you will work at UW Health Swedish American Hospital 1401 E state St.  · Additional components of compensation may include: · Evening, night, and weekend shift differential · ...

    Rockford $24.24 - $35.14 (USD) Full time

    1 week ago

  • Work in company

    Room Service Supervisor

    Only for registered members

    Work schedule: · 100% FTE, 1145a-815p, with occasional 6a-230p, every other weekend, rotation holidays., you will work at UW Health Swedish American Hospital 1401 E state St. · Additional components of compensation may include: · Evening, night, and weekend shift differential · O ...

    Rockford, IL

    1 week ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    an important job that makes a difference in your community This is the first step in launching your career with a family-run company that cares about you your family and your success we encourage our employees to learn and grow with us while enjoying the friendly culture and grea ...

    Beloit, WI

    1 month ago

  • Work in company

    Customer Service Supervisor

    Only for registered members

    This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office. The individual in this role will interact with all staff members and be required to float between different activities as customer activity and company needs d ...

    Beloit, WI

    1 month ago

  • Work in company

    Environmental Services Supervisor, 2nd Shift

    Only for registered members

    We are currently accepting applications for this position, · with an anticipated hire date at the end of April.Candidates are encouraged to apply early for consideration. · ...

    Freeport Full time

    1 month ago

  • Work in company

    Environmental Services Supervisor, 1st Shift

    Only for registered members

    We are currently accepting applications for this position, with an anticipated hire date at the end of April. · Candidates are encouraged to apply early for consideration.Supervises scheduling and assignment of duties to provide adequate staffing for the department, revising as n ...

    Freeport, IL

    1 month ago

  • Work in company

    Multi-Site Environmental Services Supervisor

    Only for registered members

    We are currently accepting applications for this position, with an anticipated hire date at the end of April. · ...

    Freeport Full time

    1 month ago

  • Work in company

    Food Service Supervisor, Day Shift

    Only for registered members

    We are currently accepting applications for this position with an anticipated hire date at the end of April. ...

    Freeport Full time

    1 month ago

Jobs
>
Guest service supervisor
>
Jobs for Guest service supervisor in Dakota